wagamama harrogate — Restaurant in England

One added star as the majority of the food tasted fresh and delicious, the -3 however was for the UNCOOKED RICE! If you don't already know, uncooked rice is one of the main causes of food poisoning and can be quite serious.

Ordered the Katsu Curry, and curry + chicken was great but the rice was hard in the middle of each grain. Sent it back to the kitchen and had the Chef test the rice, got a fresh serving and reassurance from the Chef saying the rice was cooked and this was the style of the sticky rice and that I must have had a batch from the edge of the pot.

2nd serving was the same, as was the rice of the table adjacent table. Stale rice is hard on the outside, uncooked rice is hard in the centre - rice should NEVER be hard on the inside, especially sushi rice.

The kitchen wouldn't admit to the bad batch of rice, but when the bill came it was discounted by 50%. This for me was very shady and disappointing, a Wagamama's standards should be high enough that the kitchen would stop serving potentially harmful food rather than "paying off" a customer...

Unfortunately we had poor service when visiting here recently. The waitress forgot part of our food order, she then attempted to cover up the fact she forgot part of our order and when we asked again (20mins later) about where it had got to another waitress told us that the fryer they cooked that particular product in was broken and we should have been told that when we ordered our food initially!!! The whole team looked deflated and not interested, we asked for the bill then had to chase someone to pay, I honestly don’t think they’d have noticed if we’d just upped and left. The food we had was good, and whilst I understand how Wagamama’s works, having been a fair few times, I did find it odd that the kids meal we ordered came out last (it was also not what we ordered)! Overall, whilst I normally love Wagamama’s I won’t be visiting the Harrogate branch...

Popped in this evening with the kids as an end of SATS treat. Can’t fault the food, it was delicious as always. The service was pants! Quick to take our order, drinks and first course were delivered timeously. Unfortunately it went downhill from there. Had to flag passing wait staff down to order more drinks, same for the next course. It was as if we ceased to exist. The restaurant wasn’t even that busy - although plenty of attention was being paid to the take-out collections. Had to ask for the main course dishes to be removed from the table when they brought out puddings. I honestly thought the waitress was going to try and squeeze the pudding dishes in the gaps between our dirty dishes. Even had to ask for the bill 3 times! First world problem, I know, and I honestly normally I just go with the flow but we’re talking not even a ‘basic’ level...