Five Guys Burgers and Fries Harrogate — Restaurant in England

I’m not really a person to complain, but I feel a review is very necessary after the order we placed yesterday. Upon arrival of the food, the bag was that greasy that when the delivery man handed us the food all of it fell out the bottom. As well as this half of the order was missing, we didn’t have the two milkshakes that we ordered. The burgers were completely wrong and they didn’t even put spice on the fries like we asked. We reached out to Uber eats who delivered the food. They specified that we contact the restaurant. I then called up the resteraunt and spoke to the general manager who then told me to speak to Uber eats. I wasn’t overall pleased with the service as it was back-and-forth with the whole conversation we had no resolution putting in place. The only thing that Manager told me to do was to come to the restaurant and come get some more food even though we ordered it and couldn’t make it. Overall I’ve never had an issue with five guys however on this one occasion I feel very let down by this and felt the need to complain as our food was ruined and we never even got a refund , if possible, I would like someone to reach out to this comment and speak to me so we can Come to conclusion and finally settle...

ALMOST KILLED MY FRIEND We went in to Five Guys for the first time ever, the staff member was super lovely but failed to mention that the chips are cooked in peanut oil. Luckily just before she paid my friend noticed a TINY little sign in the background which joyfully proclaims “all our fries are cooked in 100% peanut oil!” So she cancelled her fries off of the order at the last minute thank god. She is deathly allergic to peanuts so eating these chips could have killed her and the staff member made no mention of this when we were ordering. Had my friend been blind or partially sighted then she would’ve been dead! All staff should be telling all customers that the fries are cooked in peanut oil! Crazy! Also, luckily my mate eats meat because there is only one veggie option which is a cheese toasty. Seriously 5 guys? Burger King has a whole vegetarian menu which is freaking delicious, get with the program! And why is it so expensive?! The milkshake is the only thing that I feel warrants the insanely high price tag. A whole meal here would set you back about £15. Total insanity. My worst and most mind-boggling experience in a fast food place I’ve ever had. What the hell. I can’t believe people eat here. Who can...

I have been to a few different Five Guys and it is normally a pleasant experience. I recently took my child and mother to Harrogate Five Guys. Neither have been before and we didn't want to stand around at the entrance whilst they chose so I told the staff that we would take a seat, sort out what we wanted and then I would come back and order. We had been sat for no more than five minutes when a member of staff came over to our table and told us that we had to order food and we could not just sit in the restaurant. This was ridiculous under the circumstances and the tone that the member of staff took was not appropriate for speaking to customers, which is what we were. I repeated that we were working out what we wanted and I would come and order in a minute. I take an issue with the way I was spoken to rather than what they actually said. When I ordered our meals I was served by the same member of staff who was about as friendly as a guard dog and then was very short with me when I explained that I do not have the NHS covid app on my phone. My mother told me that she will never go to Five Guys again because of...