Domino's Pizza - Durham - East — Restaurant in Great Britain

Ordered 2 large pizzas. Delivery only contained 1 pizza. When I asked the driver where the other one was, he said, "There's only 1 here". (Really? I would never have guessed that!) I told him there should be 2 & he just said that maybe the other 1 wasn't ready yet! And that it would PROBABLY be delivered later! Then he left, not giving me any advice or solution whatsoever.

So, whilst what he had delivered was getting cold I searched for the phone number & rang the Durham East branch, who the order was placed with. "Oh, is it a Roma?"asked the person who answered. When I confirmed it was, all he said was, "Oh, sorry, it'll be sent out with the next available driver".

By the time it finally arrived, some half hour or more later, we had been finished the other pizza for a while, along with the wedges & garlic pizza, & it arrived stone cold. The driver's only words were, "Here you go" as he handed the late, cold pizza to my son, & off he went.

We have used Domino's delivery service many times in the past, & have NEVER had bad service before. Our orders are normally dealt with by the Durham City store, where the staff & drivers are always pleasant, friendly & courteous, & provide an excellent service. This time my order automatically went through to the East Durham store.

Their 'service' was terrible. Only part order came, driver didn't help, man who answered phone sounded like he couldn't care less, & when it finally arrived it was cold. Awful service. Have given one star, only because I can't review with no stars.

Edit...must add, the service & standard from this store has greatly improved since I wrote this review. It was newly opened then, not that that's any excuse, but they seem to have sorted themselves out now & provide a much better (& far more polite &...

Called in with my wife on Tuesday 17th January around 2pm. We read the menue on this side of the counter and decided to order the £20 dine-in deal (any two medium pizza, garlic bread, cookies and a bottle of coke). We tried to order this special offer, but the girl didnt have a clue, we ended up having to explain the offer, she took our name and we sat down in the empty restaurant. She was shouting a name but it wasnt ours, but as we were the only ones sat down it must be ours. We were very disappointed with the garlic bread but the pizzas were fine. We had just staryed to eat, when a friend of the girl came up to the counter and during the next ten minutes all we could hear was her moaning about her appointment tomorrow (the employee). This girl needs a lesson in customer relations, we were never greeted or a thank you ad we left. For this reason we award one star (we normally visit other Domino sites, but this one...

Definitely by far the worst tan dominos around Durham. The customer service is appalling. Ordered a pizza online, it came over an hour late and when it did turn up, it was extremely cold and the chicken bites looked like they’d been left out for days! All dry and crusted over! Shocking!

I phoned up to complain about this matter and the lady on the phone, who was foreign and refused to give me her name. Said there was nothing she could do, I have to speak to admin?! Apparently no managers where in the shop, only her and she never once said sorry.

So I waisted all my money and a stone cold pizza & chicken.

Another time I phoned up to make an order and straight away (another foreign person) answered the phone and bluntly said “ we no taking cash! “

Nothing else!! Horrible service and won’t order again from here. I am shocked nothing...