Kilmurry & Co — Restaurant in Great Britain

I recently had a truly terrible experience at a restaurant that I feel compelled to share. Upon arriving for a casual walk-in, we were informed that there would be an hour-long wait if we didn't have a reservation. Not willing to wait that long, we decided to try our luck elsewhere. However, we couldn't find any other place that seemed as quiet and appealing, so we called the restaurant back after walking away to make a reservation. Surprisingly, they offered us a table just 10 minutes after the phone call, the same table we had initially requested when we arrived. Unfortunately, that was only the beginning of our ordeal.

Once seated, we eagerly awaited the menus, only to realize that they had forgotten to provide them. It took us 10 minutes of sitting there before we had to request the menus ourselves. Ordering drinks turned into yet another waiting game, as it took a whopping 20 minutes for a simple order of waters, a can of coke, and an iced coffee to arrive at our table. To make matters worse, they didn't bother to inform us that they had run out of full-fat coke and substituted it with a diet coke without asking for our preference.

When our food finally arrived, we were appalled to discover that instead of the loaded fries we had ordered, we were given a small, overpriced portion of regular Cajun fries. Even after pointing out the mistake and explaining that we hadn't ordered the fries, they still tried to charge us for them. Frustrated and dissatisfied, we requested to speak with a manager to address the poor service we had experienced. However, we were informed that there was no manager present, and the only resolution they could offer was the manager's email address.

After some back-and-forth, they begrudgingly removed the cost of the can of coke and the iced coffee from our bill. But, to our surprise, they had still included the unwanted fries on the bill. We had to remind them once again that we hadn't ordered the fries, further highlighting the lack of attention to detail and poor communication within the establishment.

It's disheartening to say that despite the disappointing service, the food itself was decent, earning a modest 6.5 out of 10 rating. However, the overall experience left a sour taste in our mouths. The complete disregard for basic customer service, from the long wait to the lack of menus and miscommunication, overshadowed any redeeming qualities the food may have had.

In conclusion, I must emphasize that this was one of the worst service experiences I have ever encountered. It's a shame because the potential was there, but the execution fell far short. I cannot in good conscience recommend this restaurant based on my personal encounter. Hopefully, they will take these criticisms constructively and work towards improving their service standards for...

With such mixed reviews, I decided to judge this place for myself. Alas, I can't recommend it when there are so many better brunch options in the southside. Thankfully, there was no raw sausage for us, but everything was average to below average. Nothing stood out. The pancakes with eggs were rated as "fine" by our group. "Could've done with more maple syrup," says my too polite friend to me afterwards. My Greek eggs included not quite ripe avocado (but hey, credit where credit is due, the poached eggs were good). Coffees were "just okay." My Bramble tasted like gin and juice rather than a mixed cocktail. If you ask for extra sauce, it'll come in a little plastic container that no doubt gets chucked afterwards. Terrible wastage. Please correct me if I'm wrong K&Co!

And the service, omg, it felt like the staff were in a race to get us out of there. Our meal orders were taken in a rush with the guy essentially walking away from the table as I tried to clarify my order. Another server then started clearing the table before we'd all finished our meals. I think part of the problem is that the three or four servers didn't have set tables, so we often had multiple people asking us if they could get us anything further. If they needed us out by a set time (it was Sat lunch time after all), I can understand the haste, but I would've appreciated being told that rather than being made to...

Went to Kilmurray the first time approx a month ago and ordered the vegan mac n cheese for my toddler who has a dairy allergy, she broke out and when I tried to find out the ingredients, this took time and unclear if there was bought ingredients etc, it sounded like was ok, so treated her outbreak and left it at that. I had an appointment in the area and decided to give them another try, I enquired what was dairy free on the menu, the waitress was unsure so I asked if the lamb stew was dairy free, the waitress checked with the chef and came back to say it was so I ordered that, the dish came with baby carrots, broccoli stems and green beans sat ontop, when I checked to see if hot I could taste the butter off them, I asked the waitress to check and she confirmed that the veg sat ontop of the stew was cooked in butter, I didn’t need her to tell me as it was obvious! Vegan, wheat free, dairy free isn’t just a fad or a choice in some cases it’s a necessity and can have serious consequences, luckily this was a happy outcome but as a restaurant you have a responsibility to the public and to your staff that they are trained adequately. I’m afraid I won’t...