Old Arcade — Restaurant in Great Britain

NOT DISABLED FRIENDLY MANAGER TELLS DISABLED CUSTOMERS: "JUST STANDING ONLY"

Website of pub tells you to call and book to watch sport and highlights accessible access as a reason to book. Called them to book a table for a disabled person, told they don't take bookings when there's rugby on tv, even for disabled customers. Opposite of what their website is saying and against Brains and Marstons policy too.

Update 30/01/24:

Following Mark's reply, he might want to consider the following.

Friday 2nd February 2024 isn't a matchday in Cardiff. Wales are playing on Saturday 3rd.

The pub's website encourages customers to book ahead so the conflict is really between the pub staff and the company that owns it.

Ensuring equality is about making reasonable adjustments to ensure that people with protected characteristics aren't unfairly disadvantaged. It's definitely not about excluding those people to make a few extra quid or avoisld a little effort when you're busy.

I have been to Cardiff and the Old Arcade on matchdays many times, Likely from well before the current staff worked there. Other pubs with better customer service are available. I already phoned to find out you don't care about disabled customers, doesn't seem like there is any point in repeating a poor experience. Marstons have my contact details anyway from when I made a formal complaint so if they follow their own policy, they will be in touch.

Mark, when they do get in touch I will recommed some training in equalities and sensitivity for you. In the meantime, you might want to read this...

If you’re looking for the best cheeseburger of your life, look no further than The Old Arcade. Nestled in the heart of cardiff, this cozy, welcoming pub doesn’t just serve great drinks—it delivers a cheeseburger experience that will ruin all others for you.

The moment it arrives at your table, you know you’re in for something special. The golden, toasted brioche bun is perfection—soft yet sturdy enough to hold the masterpiece within. The beef patty is thick, juicy, and seared to a perfect crust, locking in all those rich, smoky flavors. But what truly sets this burger apart is the cheese. Melting effortlessly over the patty, it’s a gooey, flavorful dream that ties everything together.

Every bite is a perfect balance of textures and flavors—the crisp freshness of the lettuce, the slight tang of house-made pickles, and the secret sauce that adds just the right amount of kick. Pair it with their perfectly crispy fries and an ice-cold pint, and you have a meal that borders on legendary.

Whether you’re a burger aficionado or just someone who appreciates damn good foods, The Old Arcade’s cheeseburger is simply unbeatable. Don’t...

It's so good to see that somethings haven't changed in my dear old Cardiff. Whilst my visit to the City and seen so many changes to to the Old City I made my way to Cardiff Market and then I saw a site for old eyes..... The Old Arcade. Cautiously approaching the entrance I opened the door to see that at last some things have not changed in Cardiff. The Old Arcade was still a proper BrAIns drinkers pub. I order a Pint of BrAIns Best Bitter and when I took the first sip .... Ahhhr it was like nectar. Beautiful, beautiful, beautiful. The atmosphere in the bar was like a traditional old BrAIns. No jukeboxes blaring out music. The only modern day technology I didn't take to there where Tv's all over the place showing different channels without any sound? The point of that? I don't know. Otherwise, a great BrAIns...