Papa Johns Pizza — Restaurant in Great Britain

Visited to collect a takeout. This was a return visit as the 1st couldn't be as bad as it was. Had to wait 30 minutes as they had got the order wrong and had to recook one of the pizzas. Eventually returning home I discovered I had the wrong toppings on one. I called and was offered to have it replaced 90 mins later or 45 if I returned to the shop. Normally like a true Brit I would just suck it up but the whole experience had left a sour taste in my mouth I asked for a refund of one pizza. The shop point blankly refused and asked me to call customer services. That's when the fun started. After various phone calls and emails and being called a liar they would refund £6.99. My bill was £52 so I have no idea where that amount was conjured from. I sent a screen grab and they agreed to refund £20 but would take 5 working days. 5 days later £6.99 appeared! Another series of emails to get the difference. They also sent me a code for a free large pizza.... tbh I won't use it. Even free I have no interest in using their...

The staff don't have a clue about anything, very rude, I phoned up to complain about a pizza I got that had toppings missing and the manager said "I'll give you a free one next time I've written your details down" when I went to order again at a later date another incompetent member of staff said the manager hadn't written it down as they had no system of that kind where they could write credit notes on. Bit of a joke, won't be surprised if they close down soon. The pizzas are mediocre, you are better making...

After delivering a large meal deal and a Ben and Jerry ice cream they sent the wrong flavour I phoned the store who said the would deliver the correct flavour over an hour later came the ice cream but was gobsmacked when asked for the wrong flavour back apart from my grandson getting no compensation for the error and the wait for his dessert, we are in the middle of a pandemic and I'm assuming it will get passed on to another order...