Papa Johns Pizza — Restaurant in Great Britain

I've got to admit, Papa John's have always delivered in quality of pizza and service but recently both the quality of pizza and service has dropped off considerably. I ordered last Sunday at 12.15 and the tracking website advised the pizza had been delivered at 13.05 but it hadn't! I rang store and was advised it was enroute and would be 10 mins. 10 mins later I received a call from a delivery driver who could barely string a sentence together advising he was outside. I looked outside and assured him that he wasn't. After 5 mins of deliberating, I realised he was clearly on the wrong road and due to the poor understanding of English I decided to go and find him. Living in a flat, I had to walk around to the next close where I presumed he was. Sure enough he was there, frantically pointing at the receipt when it clearly states my address, not the address he was at. Anyhow, I took the pizzas and walked home, by this point the pizzas were not very warm anymore and although still tasty, they didnt have the quality to them like normal, such as not cut properly, toppings thrown on and looked like a dog's dinner. The garlic sticks were hard like the bread had gone off or gone stale. All this for £20 is not really acceptable in terms of stress, value and quality. I have emailed requesting a refund but am yet to hear back. Unfortunately for Papa John's I will go back to pizza...

Ordered for collection, apon arrival was told that they haven't received my order and that it doesn't exist even tho I have proof of order and a receipt.

Was told there where not interested and given an email to contact, told I would receive a refund in 3-5 working day (that was a lie).

Also worth noteing the guy who was on the screen and handling food went from one to the other without washing there hands

Half an hour later after I return home I received a call saying I ordered it to the wrong address.....

They had taken my order out for delivery to the wrong address even tho I ordered it for collection and was told I needed to collect it.

Once I arrived to pick up my pizza it was STONE COLD as they did not recook it after THERE ERROR.

still awaiting a reply form there support team on the matter, I dont expect one as it has been over a week now

Do not order from here the employees will do anything to not help you and do not care for customer service.

I will not be Ordering with papa johns again any time soon which is a shame as...

Where polite, app told us pizza had been delivered when hadn't, we gave them 10 minutes before calling up, the pizza finally arrived about 10 minutes after this, however without the sides and desserts we had ordered, the delivery man then went and got them to make the sides, he was very polite and apologetic, however by the time we received are sides the pizza was cold. This was the first time ordering from Papa John's as we normally order from dominoes we were very unimpressed especially as this was a birthday takeaway, I wish I had read the reviews before ordering as this seems to not be a isolated incident, when I checked my receipt they had also taken £3 for charity which shocked me because I had not opted in to this, I wouldn't have minded this but would have picked a better charity! All in all won't be ordering from them again! Will stick with dominoes where we have never had any issues with, we just wanted to try a new...