My husband and I had such high hopes for this restaurant/hotel. We found them on the Michelin guide and booked their suite as the last night of our honeymoon. We wanted to visit Brighton but decided to stay in Hove because of this hotel room, despite the few mile distance to Brighton. The room was amazing - comfy bed, large double shower, and freestanding bath with a view of the ocean. We were in the room for about 20 minutes and left to go explore Brighton, and we arrived back to the room about 2 hours later to find that the power was cut only in their building. The manager came to our room and explained they were trying to work out the issue and if they could not figure it out within the hour, they would find us alternative accommodation. We left to go to a dinner reservation in Brighton in which then I received a call (almost 2 hours later) in the middle of dinner to tell us they had not sorted the power and they could put us up in the Best Western next door (which was in my opinion, not an equivalent to the room we paid for) with no additional refund for our original room or we could find another hotel to stay. We declined the Best Western as I didn't feel like £190 we paid for the room was an appropriate match for the Best Western. They then refunded us for our original room price and told us we had to pack up our things and evacuate the hotel, all this being settled around 8pm. We had been drinking and were not able to drive home, so we had to pay more for an alternative room in Brighton last minute - very much a downgrade (and the same price) from the room at the Ginger Pig. After I spoke to the manager thereafter stating that I was upset, they allowed us to come back to stay at another time for a compensated room. We just returned about 2 weeks ago for our stay, and checked in with a woman who welcomed us kindly and asked if we would like her to show us to our room again after looking at the reservation on the computer, which I declined after feeling a bit uncomfortable. The room was as lovely as we remembered it, so we were again very excited for the stay. We went out to get a few drinks in Brighton and then ended our night early because there were a few cocktails at the Ginger Pig bar that we wanted to try and bring to our room. We arrived back at the hotel around 10:35pm and the bar and restaurant was completely closed and door locked despite being supposedly closing at 12am as their website listed and 11pm listed on google. We would not have left our last bar early (that we were very much enjoying - the Plotting Parlour if you're looking for quality craft cocktails) if we had known that their bar would be closed. It was just a big disappointment in service both times we went, and for such an esteemed restaurant being on the Michelin guide, I would have expected more. The first time having to plead my case for the appropriate compensation and the second time not having the expected experience we set out for with the bar. My husband and I travel a lot and haven't experienced such a lack of customer service. I'm sure its a lovely experience most of the time, however that is not the situation we were in. I hope for other customers to have a better outcome.