The Ginger Pig - Restaurant & Rooms — Restaurant in Great Britain

My husband and I had such high hopes for this restaurant/hotel. We found them on the Michelin guide and booked their suite as the last night of our honeymoon. We wanted to visit Brighton but decided to stay in Hove because of this hotel room, despite the few mile distance to Brighton. The room was amazing - comfy bed, large double shower, and freestanding bath with a view of the ocean. We were in the room for about 20 minutes and left to go explore Brighton, and we arrived back to the room about 2 hours later to find that the power was cut only in their building. The manager came to our room and explained they were trying to work out the issue and if they could not figure it out within the hour, they would find us alternative accommodation. We left to go to a dinner reservation in Brighton in which then I received a call (almost 2 hours later) in the middle of dinner to tell us they had not sorted the power and they could put us up in the Best Western next door (which was in my opinion, not an equivalent to the room we paid for) with no additional refund for our original room or we could find another hotel to stay. We declined the Best Western as I didn't feel like £190 we paid for the room was an appropriate match for the Best Western. They then refunded us for our original room price and told us we had to pack up our things and evacuate the hotel, all this being settled around 8pm. We had been drinking and were not able to drive home, so we had to pay more for an alternative room in Brighton last minute - very much a downgrade (and the same price) from the room at the Ginger Pig. After I spoke to the manager thereafter stating that I was upset, they allowed us to come back to stay at another time for a compensated room. We just returned about 2 weeks ago for our stay, and checked in with a woman who welcomed us kindly and asked if we would like her to show us to our room again after looking at the reservation on the computer, which I declined after feeling a bit uncomfortable. The room was as lovely as we remembered it, so we were again very excited for the stay. We went out to get a few drinks in Brighton and then ended our night early because there were a few cocktails at the Ginger Pig bar that we wanted to try and bring to our room. We arrived back at the hotel around 10:35pm and the bar and restaurant was completely closed and door locked despite being supposedly closing at 12am as their website listed and 11pm listed on google. We would not have left our last bar early (that we were very much enjoying - the Plotting Parlour if you're looking for quality craft cocktails) if we had known that their bar would be closed. It was just a big disappointment in service both times we went, and for such an esteemed restaurant being on the Michelin guide, I would have expected more. The first time having to plead my case for the appropriate compensation and the second time not having the expected experience we set out for with the bar. My husband and I travel a lot and haven't experienced such a lack of customer service. I'm sure its a lovely experience most of the time, however that is not the situation we were in. I hope for other customers to have a...

I very rarely leave negative reviews, but my recent experience at The Ginger Pig in Hove was so disappointing that I feel it’s important to share.

My partner and I chose The Ginger Pig for a date night, as we’d heard good things and wanted something a little special. Unfortunately, from the moment we sat down, the evening did not live up to expectations. We waited far longer than we should have for our food, and when it eventually arrived, my meal was incorrect. Mistakes can happen, of course, but it’s how a restaurant handles those mistakes that really shows their standard of service—and sadly, this is where The Ginger Pig completely fell short.

Rather than offering an immediate apology or a thoughtful solution, the staff simply told me they would prepare another steak. That meant my partner had to eat his meal while it was hot, leaving me sitting with nothing in front of me. By the time my replacement meal finally arrived, he had already finished his, so what should have been a shared dining experience turned into something awkward and frustrating.

What struck me most was the lack of care in how the situation was handled. There was no real acknowledgement of the inconvenience until the very end of the meal, and even then, the apology felt like an afterthought. Their “solution” was simply to remove my main course from the bill—which, while practical, hardly made up for the fact that I didn’t actually get to enjoy a meal alongside my partner. A gesture like offering a dessert or a drink would have at least shown some genuine effort to make things right, but instead the response felt transactional and dismissive.

For a restaurant that markets itself as a higher-end dining spot, I expected far better service, organisation, and hospitality. Dining out isn’t just about the food—it’s about the whole experience—and ours was completely undermined by poor handling of a very simple mistake.

Sadly, The Ginger Pig turned what was supposed to be a lovely date night into a very underwhelming and frustrating evening. I don’t think we’ll be returning, and I certainly couldn’t recommend it to others based on...

I have eaten here in the past and it was good. Unfortunately, this is not the situation now. Yesterday evening, Wednesday 27th September was one of my worse dining out experiences for some time. The menu was limited and the only two dishes that looked to be of any culinary interest were the venison and halibut. I went for the halibut at £21. What was presented to me was a disgrace. The small fillet of fish (I suspect wasn't even halibut) was totally dry, over cooked and tasteless. It sat simply on a bed of cold white beans that may or may not have had a tasteless dressing and some shreds of something else of a vegetable nature that was similarly cold and uncooked. There was no culinary skills and nothing about the dish worked. On top of this, when the normal "is everything okay, sir?" was asked during the course of the meal, the waitress simply turned away without listening to me. It was just, for her, a question she was told to ask without any necessity to listen to the reply when more interesting things surrounded her. I did finally get to voice my disappointment to the 'head of house' when asking for the bill. Again, when I said how much I used to enjoy the cooking and food here in the past, but obviously not now, he shrugged his shoulders and said, "these things happen". And as to making things right for me, one of the two house glasses of white wine was deleted from the menu as was the bread I ordered as soon as I saw what a disappointingly small and uninteresting plate of food was set before me.....and after all, it should have been the star dish on the menu at £21! The place is not what it was and I can find nothing to recommend it for. There are plenty of better places you can eat in Hove. I am now in fear of going back to the other 'ginger' restaurants......I used to love the Ginger Man but fear that could now have gone...