I went to this pub for the first time last night with a couple of friends. The first thing we were told as soon as we sat down was that for "Security Reasons" we had to leave a card (credit/debit) at the bar, what??? After 5 min talking to the waiter trying to understand what were these security reasons we understood that it was in case we left without paying, not a good start! For security reasons we refused to leave a card so we were told we had to pay upfront, so we did and in cash.

I ordered a veggie burger with no mayo, when the food came and took a bite realised they brought me a BEEF BURGER with mayo!! Told the waiter and was asked to wait to see what could be done, really?? After a while they took the burger and was told they would bring me the veggie. 10 minutes on the my food arrived, at this point my friends that already finished their food and their plates taken away.

The veggie burger was completely tasteless, bland and the whole thing utterly dry. There was no ketchup or mustard in it or on the side to put in. I ate half without the bread, the waiter came asked if the food was ok and I replied it was tasteless, bland, dry and really no eatable, her reply was just an OK.

Owning a catering business and my friends restaurants we all agreed the situation was completely poorly handled, they should have not only apologise but also offered a full refund of the food. Is better to loose £10 than having an ever green ban review, a no returning customer and for that customer to tell all his friends about his bad experience.