Toby Carvery Harlow — Restaurant in Harlow

The venue was rundown, the section we were taken through the carpets were absolutely dirty filthy they were ruined and desperately need replacing. The cutlery given to us had previous food stuck on them so I asked for another and again had previous food stuck on it, Only after the third attempt did I get a clean set. Some yorkshires had fallen off their tray at the serving area and were resting on the side surface and against the side wall. Thinking they would be thrown away, to my horror the chef just grabbed one and put one of those onto my plate. These things alone just made me feel uncomfortable with the whole dining experience. My wife was glad she went to the toilet after eating and not before as she said they were either filthy or out of use. More care needed in this area too and more frequent checking? Just these few things are enough to spoil a dining experience and it did It feel like I had entered a back street run down restaurant and regretted making a booking. I would have been happier to pay an extra couple of quid and gone to a nice pub restaurant somewhere instead. Waitress was very helpful but clearly rushed off her feet , so her employer Toby is letting the side down rather than the staff who were really nice. Maybe the staffing levels are too low? The building definitely needs some urgent maintenance for sure. This last visit was really disappointing I have to be honest. Venue 1 star. Extra stars earned from the staff to save the...

I just have to come on and tell you about our visit at Toby Carvery (Edinburgh Gate, Harlow) yesterday. We visited yesterday with our family for a special birthday. My son has Coeliac Disease so as usual I went full mumma bear asking lots of questions about the food, what was safe for him etc. I was absolutely blown away with Charlotte, our waitress, she was fabulous. Her knowledge and attentiveness was good standard. She never once made me feel I was being an inconvenience. Shes obviously had some amazing training but has also got the personality and care to love her job and helping others. She organised for his veg, potatoes and Gravy to be freshly cooked/prepared and brought out just for her him. She gave me details of how the meat was prepared and served so I could feel confident in its safety for him. When it came to pudding she went and took photos of the ingredients for some of the ice cream elements so that I could feel confident for him that he could have a safe meal. Where the meat is cut up, the Yorkshire puddings are also stored. This presented a worry for us but when I mentioned it they went and got fresh meat and a freshly washed plate. Absolutely brilliant!! I've waited 24hrs before posting to make sure we've had no reaction...

Had to wait ages to place our order after being seated with our waiter concentrating on clearing dirty tables than serving customers. Waited ages for the carvery. The carver seemed to not really know what she was doing. There was hardly any vegetables, and by the time the vegetables were replenished, the meat was cold. Four other tables around us made various complaints, two of which refused to pay for their meals. When we had finished our meal we asked for a bag to put our Yorkshire puddings in to take home we were told that they had boxes at 99p each this was refused he then returned with what I can only describe as a sack to put them in. After another 10 minutes, the bill still hadn't arrived, so was asked for again. we were then asked if it was cash or card? When we replied cash, he then had the cheek to ask if we wanted our change. I've never had that before and was totally shocked and discussed. I went and complained to the manager and was told he was new. If this was the case they need to seriously train there staff better and new starters should wear a bag indicating a new staff member this would of told everyone he was new so he would of been given the benefit of the doubt. Management sort it out not a good experience...