Ali Shan Tandoori — Restaurant in Hart

Why will we never go to Alishan again?

We have used this takeaway for many years, and found it to be good. However, three weeks ago, 9 September 2017, I telephoned at 1835h; ordered and paid over the 'phone, and agreed a delivery time of 1945h.

The food did not arrive until 2010h, with no excuse offered, and it was not good - onion bhajis hard as a rock, chicken tough, other items not good, and one of the container lids had not been fixed properly, so that the sauce was all over the bottom of the carrier bag, and the other containers. We were very disappointed.

The next day, I wrote a polite letter to the owners, by name, pointing out our loyalty, and explaining why we were disappointed; and that I hoped my comments would help them to avoid a recurrence. I hand-delivered the letter, marking it Private and Confidential. There was no response - whether by telephone, email, text, all details being provided in the letter. So, last weekend, I wrote again, enclose a copy of the first letter, hand-delivered once more, addressing the envelope to the Business Owner, and asked for a reply. Once again, my solicitation was ignored.

Hence the reason why Alishan have lost us as a customer. - so, be wary before you use them.

There are so many competitors in this area (GU46), and we get leaflets through the letterbox advertising their services. In particular, you can bet that new start-ups will be extra good, seeking to establish a positive reputation and build a customer base.

Alishan, by their cavalier attitude, have dismissed us - and we shall not return. They do not need us , and we do not need them. Do they need you, I ask?

Brian

UPDATE ON ABOVE REVIEW

I subsequently had a call from the owner, apologising for the lapse of standards, and our resultant disappointment; and he said that, if we wished to use them again, it would be complimentary - on the house.

We took advantage of this offer yesterday evening (10 November), and I telephoned them late the previous evening to confirm.

Last night, the food was on time, and the quality was superb. It really could not be faulted, and we are glad that the response was so positive.

We shall therefore continue our patronage of Alishan Tandoori - provided that standards do not again...

We have been ordering from Ali Shan for years, delivery is always on-time and the food is hot. Dishes have always been either excellent or very good. I've finally thought about writing a review after the meal we ordered last night. In the midst of the current lockdown Ali Shan was extremely busy - but their delivery was still on-time, the food still hot - and the quality of the dishes delivered were absolutely superb. They initially omitted the naan bread I'd ordered, but upon a quick phone call, rather than fobbing me off, they immediately sent another driver straight round within a couple of minutes. Absolutely top notch customer service!

Edit: Jan 22 - needed a treat for just myself - Ali Shan happy to bend the rules to provide smaller portions of my favourite dishes, delivered early, steaming hot and delicious. Brilliant customer service, thank you yet...

Just lost a loyal customer.

Was told on the phone that they are very busy and delivery would take up to 2.5 hours and that collection would be preferred. When I indicated that we didn't mind waiting for delivery the operator grew impatient, replied "is that it?" to my £30 order then claimed he didn't deliver to my area (despite many previous deliveries) and then hung up on me.

Such a shame. We have ordered with them dozens of times previously and recommended to friends. Their food really is excellent, so good in fact that we didn't mind waiting hours for a delivery.

That said, there is no excuse for rudeness and false claims, no matter how busy you are. We have since placed an order with Spice Jar, who were far more professional and...