The Shenai — Restaurant in England

After the mango tree in Crowthorne was no more, we had to find another good curry house and after literally trying them all we decided Shenai was the best by a long stretch! Although regulars there for quite a long time, we have found both the service and the food lately has gone down hill. They can seem a little rude during busy times which is somewhat understandable but not an excuse for poor customer service. There was an occasion a few months back where we had waited the best part of 2 hours for delivery and when given the food at the door, the price was wrong meaning they would be undercharging us but instead of waiving that as a gesture of good will, we were then made to wait for quite a while at the doorstep whilst phone calls were made and the price was raised to the correct amount. Don't have a problem with paying the correct amount but given their lateness and further disruption to be able to enjoy our meal whilst still hot, we were inconvenienced a little more at the time and it was a senior staff member or owner delivering! We've since used collection which is better but the food has not been as consistent as previously, often items missing etc and certainly not sitting as well in the digestive system on the last 2 occasions. Going to give another curry house a go for a while. Sorry Shenai but you've slipped in our humble opinions....Will return at some point in the future with the sincere hope that service and standards are...

So ordered a curry for my wife and I. We don’t eat out much as expensive. Chicken Dansak x1, rice x2 korma sauce x1, 3 popadom and peshwai naan. I collected. Was greeted well a gentleman that worked there held the door and asked my name, advised would be 20 minuets. Not a problem I thought as I was early. Sat down and waited, was then greeted by fly’s that stayed for my entire 20 minute wait time? I was politely given my order and set home to enjoy. Dished the food up, was given x3 rice? Korma sauce was very runny like a yellow water? The Dansak had hard uncooked lentils? It also mentioned on their website any order over £25 would receive free onion baji? None in the bag, maybe I miss read. I checked the receipt and noticed I was charged for x2 rice as I expected but was still confused why I had 3? I checked the online menu and to my frustration read with a Dansak you have rice included. Why was I not advised this? I didn’t need the extra rice, would of been nice to not waste my money and I would have appreciated the honesty. Instead the rice went in the bin followed by most of our order. I just feel more care should be put into the quality to meet expectations. If I had sat in an eaten, I would of sent it back. My fault as I couldn’t be bothered to drive the 3 miles to swap or call and waste the remainder of my evening explaining your standards had not...

You won't see a response from the owner on this honest review. This it seems a true reflection on the level of customer value to the restaurant. The food is good here however, only on a couple of occasions has the food been below par which in my own opinion shows the kitchen is in order and compliments to the chef. The chicken palong is a great dish from the Shenai and always consistent. Unfortunately the service is consistently bad, being made to feel like an unvalued customer certainly leaves a bitter taste. The simple fact that the owner will very kindly copy and paste a generic thanks to all the good reviews but not apologise to any negative feedback highlights the poor management of the service and lack of acknowledgement of unhappy customers. Fear not there are more fine Indian cuisines in the area so not all lost. This review is the result of more than one occasion of a bad experience so in my opinion fair. Please take on criticism acknowledge bad service and value customer service and maybe apologise on a bad review or two, the potential of this restaurant is very high to...