Many of us waiting to collect our order were ignored and not greeted by the worker at the front. Not told anything or updated anyway as there were delays. It was busy but even a “hi sorry I’ll be with you in a miinute” is better than nothing at all. Another customer had been waiting there for longer than us and actually had to shout to one of the workers to ask if her order was ready. To which the worker said it was and handed her a stack of pizzas that had been sitting there going cold for the last 5 minutes. Customer service could use...
Read moreWhen I ordered from this branch in October 2020, I went to collect my order and they claimed not to have received it, despite having taken my payment. They then made me wait outside in heavy rain 'Because of COVID' while they got my order ready (even though I was wearing a mask, there were no other customers inside and the staff were behind the counter) and weren't polite or apologetic in the least. I haven't been back since and would recommend using the Waterlooville branch over this one, as I've never had any...
Read moreAbsolutely awful. Will never be using this store again. Ordered 2 pizzas using the mobile app, one pizza came fine, however the 2nd pizza came completely wrong, toppings, sauces, base. When rung up to confront the woman on the other end of the phone couldn't care less, she spoke of sending out a new pizza with the correct toppings, 45 minites go by and nothing, then ring up again to find the order hasn't even been put through. Would avoid on...
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