Costa Coffee — Restaurant in Hertsmere

I have never experienced such terrible customer service. 2 young girls working, zero customer service. No tables were clean, rubbish overflowing from the 1 bin. The counter was filthy, no oat milk, no waters at 9am in the morning. Many had complained about the state of the place whilst I was dining in with my children. Once we had finished our food, I cleared the. table and politely took to the counter to be told “that doesn’t go there” put on the trolley behind you! By the young girl who then continued to argue her point that she was busy?! Maybe helping to clear the tables in future might not be my priority to have it thrown back on my face?! Manners do not cost a thing. Costa needs to maybe train their staff to manage their job roles a bit better and to be polite and maybe consider the state of the place and clean tables! Unhygienic to...

Extremely poor sandwich selection, virtually nothing left before lunchtime. Sandwich was only toasted one side. I would have liked the mozzarella panini but the person infront of me ordered it and it wasn’t flat like I’ve had many times before from other Costas. I paid £4 something for a small special hot chocolate that said it was rolo but there was no caramel, just a very overpriced cold hot chocolate, and the woman who made it was rude. The place was also filthy and they wanted to move the table next to us while people were eating at it. The guy behind the counter to his credit was polite but that was the only positive - he didn’t know how to toast a sandwich but maybe he was new, and there were only two staff. Will not be returning. Being relatively new to the area it really needs a...

Visited a few days ago and can honestly say I have never in my life received such poor service… the service was extremely slow and when I was placing my order I was asked whether I would like cream with my drink to which a very rude member of staff told the girl at the checkout no cream as I quote “I don’t have time for that”. When I questioned this she told me she doesn’t have time to be making cream, I’m sorry but is that not part of the job ? If there had been a shortage of stock then fair enough but to blatantly say you don’t have time clearly you need to manage your time better to work more efficiently. The shop on a whole was filthy no tables had been cleared, and personally I would not step foot...