Pubali & Brothers — Restaurant in Hertsmere

I have visited 3 times. The first 2 times, the service and food excellent. The 3rd time, the food was good, but service very disappointing. I had reserved a table a while ago to celebrate a friends birthday. When I asked to sit on the side tables. I was told they were reserved, another waiter then heard and came and moved us to the side table. It took a while to give us menus and take a drink order. When we tried to order a cocktail from the menu, we were told they were unavailable. The food came and was delicious . whilst we were eating, the waiter was spraying a strong smelling surface spray to clean the tables around us, this was very off putting and interfered with the enjoyment of the food. Once we ate the bill was brought to us. We were not asked if we wanted any drinks or desserts. I booked this restaurant to treat a friend for her birthday, and actually I was deeply embarrassed, for the...

I love the food from this restaurant. Everything is amazing. HOWEVER, It really bothers me the amount of plastic packaging that I receive everytime that we order from here. It is honestly painful to throw away SO much plastic. Some people might think it's not worth taking a whole star from a review for this, but is time we realize how important it is to reduce our waste.

I try to recycle as many containers as I can, but I have so many of them at this point I don't need anymore. I would suggest you guys find sustainable packaging options. At some point, younger genetarions (Millenials, Gen Z and Gen Alpha) will be your customers and based on research climate change and sustainability are our top priorities. So,...

Just had a takeaway delivered, it arrived not in 45mins but after 1hr20mins but the driver apologised and all was good. Unfortunately apart from being cold it was the worst takeaway we have ever had. We got plain yoghurt not the ordered onion raita and the cucumber raita was a few slices of cucumber in a lot of plain yoghurt. The worst thing were the two different curries we ordered, my chicken (which quickly ended in the bin) was totally without taste as if it had been boiled for ages and the sauce was like water while my partners Lamb was tough and again floating in a tasteless soup. We will never be useing Pubali again and I would suggest they have words...