CHAK DE INDIA — Restaurant in Horsham

In response to the below review's response from the restaurant - I am disappointed. there is a passive aggressive tone to it. I do not want to go back fro since you have not considered our experience and willing to accept the way we were treated. Just for the record - Can I just state the white couple in the far corner had a jug of water and they was just 2. The waiter and waitress (a little shy) were pleasant. The south asian guy did not even acknowledge us, but took time to greet and check in on other guests. At payment time - it was an awkward feeling. my daughter even joked and said (as we had noticed he had ignored us throughout), mummy he is coming now to talk to us. But he pulled out the card machine - what message does this convey to us? Like I said - i feel your response is an attack and has not acknowledged how we felt or how we were treated. I sometimes hare to work with disgruntled clients, you need to understand what compelled me to write the review - not the excuses shot back at us. A kind of justification for the way we were treated and not acknowledge any responsibility. What a shame!

Avoid if asian! I am writing this review in response to how my daughter and I were treated yesterday. We visited Chak de for an evening meal. There are two parts to the restaurant, one where guests were already seated an empty area, We were encouraged to sit in the empty part at first by the waiter, I declined and we were sat in the main part. The restaurant was not busy - Monday night, just a couple and another family of 6. My throat was dry I could see the other tables had a jug of water with lemon slices, so I asked for water this was served in two single glasses. We were eventually given a jug as we asked for more water. Once we ordered, I asked for poppadoms, the waiter asked me how many? I said a couple, he literally brought out 2, these were complimentary as they are in some restaurants, but still no top up or ask if we wanted more. The food was nice, coming from a south asian background, I thought yes it was ok. There was a south asian manager, he was not a waiter, and he came round and asked the ether two parties is everything was fine, smiling and checking on them. Note he was not the waiter or waitress, they served the food. He smiled at us but no interaction. Considering it was a small restaurant and not busy at all, he did not once ask us. I feet he was racist as the other parties were white. We should be treated the same. He was happy to keep them happy and attend to them. But we just got the bare minimum service. In fact at one point I thought he would ask us and talk to us like the other two tables, but he smiled and brought the card machine for me to make my payment! I was actually shocked by this point. I paid the amount and did not tip. He even said is that it, when we paid to suggest where is the tip? To be honest I always tip in cash so it wouldn't have gone on the card anyway. But chose not to due to our treatment. Service was 0. Firstly we were asked to sit away from other white guests, secondly only given single glasses of water, other white guests were given jugs, then the manager treating the white guests better than us. Then humiliate us by saying that's it when I didn't tip, if you'd asked me I would have told you why. We dine out regularly in nice restaurants mainly in London, and it is the way we get treated which is why we go back. Please treat all your guests with the...

The food was great, but there were a couple issues that really held back the experience. We were a group of 7 on a Friday evening, so not the easiest group to cater for.

First big thing is there was a chunk of chicken in my partner's prawn curry, when she has a medical condition that leads to serious issues when eating terrestrial meats, which left her with problems the day after. In fairness, we hadn't mentioned the risk beforehand, but still it's not great having random bits of meat in a fish dish, and frankly it shouldn't need mentioning. She brought this up to the staff afterwards and we weren't refunded for that dish.

The second big thing was an extremely lacking drinks service. We had all finished our drinks about 20-30 minutes before the food came, and we didn't have the opportunity to order more until someone came with food. Once the food came, those in the group who had ordered cocktails faced a further 45 minute wait. We had all finished our food without drinks in that time, and several people had to leave, as this was about 2h15 after the start of the booking. We cancelled the drinks order, and in fairness to the restaurant they kindly brought the drinks anyway free of charge.

2 stars might be harsh, as I understand the issue with the prawn curry is probably an easy mistake, but that kind of thing has hospitalised my partner in the past. I don't think I can give more than 2 stars when the meal came with risk of hospitalisation, otherwise I would. Everything other than the two things mentioned here was good, so I would expect most visits to be 4-5 stars, just unfortunately not...

A great addition to the Horsham food scene. The team at Chak De are incredibly welcoming and accommodating. There were 2 dishes I wanted but that were not vegan, they were very happy to veganise them for me. The dishes were all very flavourful, and arrived piping hot. The poppadom accompaniments were fresh, I think they were made in-house. They are not sticky and sweet, overly processed like some. The atmosphere is relaxed and fun, a neighbouring table were served a dish set on fire which was quite the spectacle! I've seen some reviews commenting on slow service, but that was not our experience at all. Those reviews are from when the restaurant had only just opened plus they have a BIG menu - not an easy task! Our food arrived quickly even though there were many others being served at the same time. I really appreciated the street food on the menu as a welcomed change. I'd love to see more of that, maybe even a street food...