Panino — Restaurant in Horsham

We visited on a Sunday so maybe not the best time. Only two girls serving one of whom was more intent on covering the cakes than helping serve the queue of customers, I asked for a white coffee and was asked which white coffee I wanted ? Just a white coffee, please . The girl then proceeded to list all the coffees they made. I then had to utter the dreaded phrase that all baristas hate, can I have a white americano please. We were given our coffee in paper cups. Outside we sat at one of the tables after about 5 minutes the mat from the cafe was brought out and beaten against the curb showering us with dirt etc. Could have been a better experience as the coffee was...

The set-up is inefficient as the staff are not connected on the orders they have. For instance, despite ordering a tuna mayo with cheese baguette, we received a Mexican Tuna sandwich, This happened after having to repeat our order several times during a 15 minute waiting period. The venue might want to consider placing the cashier at the front to ensure clarity on orders received or follow the Subway model where orders progress only once each stage of a work station is complete. If the restaurant can change how they process orders, it will be...

Panino’s is a sweet delight - with such a wide range of sandwiches, snacks, amazing cakes - there is something for everyone

My partner and I were served by Antonio who was so helpful , kind , and willing to go the extra mile - thank you

The sponge cakes were delightful - light, fluffy yummy and sickly sweet which is perfect for me ( the Victoria sponge ) My partner had the coffee - which I had to have a taster of - again delicious , light & perfect amount of coffee

Perfect location and atmosphere here as well

Sarah...