HotSpot St Neots — Restaurant in Huntingdonshire

I’ve used this place for some years. But today was exceptionally bad. An order that they said would be 45 minutes was over an hour and 45 mins. I was ringing for over 45 minutes to find out what had happened and the phone was off the hook. When I finally got through the person on the phone was rude and said the order hadn’t even been sent out yet. Clearly they were taking too many orders and couldn’t deliver the food. There was no apology and said they didn’t have a driver and it was raining ! He basically said “ do you want the delivery or not “ wrong attitude to a customer. After many years of using this take away I will not be using again or recommending as this not a way to treat customers and as it was 9pm the hunger was gone for what is only a mediocre take away. There are better pizzas 🍕...

Every order I have placed with Hotspot has arrived wrong, either with items missing, or items added that I have specifically requested NOT to be on my food.. If I order a burger meal with no cheese no sauce no salad that's what I expect! Tonight I called hotspot because my order was wrong, salad and mayo added to burger my drinks from the meal deals were missing, the person answering the phone didn't even apologise for the mess up, I would say it was a mistake but every order messed up can't be a mistake. When I mentioned to the person on the phone, " are you not going to apologise for your mess up," the person didn't even acknowledge that that saying sorry is...

I usually have a good experience with hotspot but for some reason today it was unacceptable. First we ordered and they took a lot longer than they said on the phone, it took over an hour and we live 5 minutes from them, it is also 1:30 am they cannot have a ton of orders at this time for it to take that long. Once we received our order the quantity of chicken was incorrect and also not what we ordered, the chicken had a raw texture to it and made us feel rather sick, the chips were also not good quality. The only good thing about the order was the...