"LUX TASTE" Ipswich Sushi — Restaurant in Ipswich

Apparently according to the reviews the sushi is nice- I wouldn't know because the customer service is DESPICABLE. Ordered on deliveroo and waited 2 hours with no updates, called the restaurant over 20 TIMES and they alternated between letting it ring and taking it of the hook. Even deliveroo were unable to contact them. Pretty much everywhere was then closed so we didn't eat, went to bed and they knocked on the door at 11:10 pm, 3 hours after ordering. They said their rice cooker was broken, which still doesn't explain why they refused to answer the phone, never informed us of the delay and wasted our time, of course we went back to bed, all the food will be wasted as it's raw fish, and apparently they can't even cook rice in a pan either....

Having had a second chance to try Lux Sushi I'm delighted to say they were very accommodating, friendly, knowledgeable and that is reflected in the quality of the food they serve. My partner and I tried a multitude of dishes and I haven't got a bad word to say about any of them. Our favourites were the tempura shrimp. I would definitely recommend Lux to someone who already knows they like sushi, but equally I'd recommend it to a first timer because they'll be able to answer any questions you might have have and will be able to recommend a dish based on your...

Ordered this and highly confused why there are such good reviews. Over two hours to get here... very mediocre food. No communication between the ordering site and Lux.. (used deliveroo) and had to ask for a sweetener on the fact we waited so long for our ASAP order.. was fobbed off with being told if we ring we get 20 percent off.. however nothing to prove we were told this, so not sure how many businesses would take word of a random over phone and knock 20% Off a bill... none that are any good if you ask me?! Won't be coming again. Very...