Greggs — Restaurant in Ipswich

I want to express my disappointment with I recent experience I had with your service. On 14.10.2024 I placed an order for 2 big pizzas ( different flavours) 3 big platters with mix of sandwiches also 6 packs of sausage rolls couple of doughnuts with one week in advance to makes sure everything will be in stock. I collected the order after a week 19.10.2024 but unfortunately the order was incorrect. Additionally , I noticed that I was charged for the wrong items , and there was an attempt to charge me extra for items I didn’t have in my possession. This has caused significant inconvenience and disappointment. This order was for my son 1st birthday party the kids was expecting the pizza , I went to Greggs 4 time to solve the problem ( wast of time and petrol) I asked them to give me a call if any of the items are not in the stock to make a plan nobody called us. I believe it’s important for companies to address such issues promptly and ensure customers satisfaction. They apologise and they offered me a donut , the staff from Ipswich ( Olympus Close Businesses Park , Quantum , 38 White House Rd. ) are very unprofessional and they need more training how to speak with the customers. I DO NOT...

I recently visited your shop and was very disappointed and concerned about your staff, the you young lady who I was served by was very polite but very upset, I ask if she was ok and she replied with a tear and said she hadn’t had a brake in over 5 hrs, ( now this is not legal) I could clearly see that she was the only one president at this point, I was told when on other member of staff appeared that they where under staffed and had to work long shifts and being called in early, it seems to me that This company has a lot to learn about how to treat there staff, very...

Visited Thursday 15th April.Fair enough bit late in the day 1pm but very limited selection of rolls no sandwiches few steak bakes.asked for soup was told "its not on today"..so purchased cornish pasty and chicken bake with a baguette.Staff were glum and made you feel like you were an inconvenience.Came out with two stone cold bakes and a roll i didn't really fancy but there was not a lot else,and an altogether disappointing...