Bagel Factory White Rose — Restaurant in Leeds

If I could of scored zero I would have! Asked today if they sold gluten free was told no. Not sorry no we don’t just a straight NO! Another member of staff overheard and corrected her and apologised. And said we have all these cakes (3 gf products) by honeybuns The girl serving took my card payment for a gf cake that was half price had a sticker and two cans of pop (£1.79 each of a can) only after looking the girl hadn’t reduced the cake that turned out had to be eaten on the day! Then whilst only leaving asked if I had any allergies. As everything is made together. Now these were cans of pop and a gf packaged honeybuns cake that was not made in the store the brand honeybuns is a small company that makes products for coeliacs and those with wheat allergies, bagel factory do not make this product it’s a outside product. I said to the girl I’m coealiac which isn’t a allergy but need gluten free now this should of being asked right at the start not after I’d paid but to them tell me there all done together when it’s a can of pop and special cake is just crazy. I will be contacting honeybuns to tell them what your staff member is telling customers about allergens saying not safe when they are!!! She was so rude says Rebecca on the receipt. Please don’t work in retail if you do not like customer service! Please train this girl on allergens as she is clueless and giving the incorrect info Natasha’s Law...

First time trying this place out and I was a but disappointed, after I placed my order, I would get my bagel and my milkshake together but no. I waited half an hour for my milkshake to be given to me even though it took them only 3 minutes to make it, there weren't that many people there will I waited so I was wondering whether they've forgotten my order or they were to busy with giving people's orders way after me. Two out of the three staff members who worked there seemed to be doing most of the work but messing up a person's order twice and the third staff member just stood there not helping out with making any if the orders and drinks. I'm only being generous by giving this place 3 stars, if I had waited any longer then that eating would easily go down. The bagel and milkshake I was giving was nice in the end but I would very much prefer if it was given to me at the same time instead of half...

The weirdest experiance ive ever encountered at a food place. The woman behind the counter was miserable and was clearly a annoyance we where there. We was wanting somthing slightly healthy than the fast food around. And thought a bagel would be a better choice. For someone who hasn't been here before being greeted or told the option would have been helpful. (Nandos still ask have you ever eaten here before) We was clearly unsure of the menu and didnt even realise you could create your own. Once we found this out the women behind the counter didnt show us any bread choices and just said the options are written out at the front. There's clearly baskets behind the bread name for the customer to see what they are buying. We just choose of some random bread names. Its a real shame the service here as the bagels where nice but 100 percent we would never go here again. Because...