Domino's Pizza - Leeds - Crossgates — Restaurant in Leeds

Disappointed with my recent experience at Domino’s Crossgates. My order arrived cold and wasn’t delivered in the usual hot Velcro box. I called the store and spoke with the manager, Brian, to raise my concerns about the food quality.

Instead of offering helpful customer service, he was unresponsive, dismissive, and borderline rude. When I asked what could be done, he didn’t even offer to remake the order until I questioned it. He also became defensive and accused me of “talking to him like a child” when I was simply expressing my concerns. His attitude was incredibly lazy and unprofessional throughout the call.

I also requested that the pizza be collected and a refund issued — neither has happened. To make matters worse, Brian ended the call by saying he would “probably not” pass my details to the area manager, and then hung up on me.

I’ve since had to contact Domino’s UK customer service myself. The lack of care, poor communication, and terrible service from the store manager is completely...

Honestly swerve it! EVERYTIME I go there there's a problem waited 40 minutes on collection when i complained i was told "are you blind can you not see how busy we are" after I was charged more than I should have been and not given my full order then was asked to pay again for what i should have had in the first place can't speak for the staff as a whole as the manager was actually quite courteous from what I saw but the young woman who dealt with me had a disgusting attitude and lacked a modicum of intelligence I'll not be spending a...

The person that answered the phone tonight barely spoke english, should I become bilingual or maybe your store manager should pull their finger out. I gave up after 5 minutes of repeating myself. Food is as you'd expect from a big chain store, decent taste, salty, but at least it's consistent, pricey, I only ever use them when...