Ecco Pizzeria — Restaurant in Leeds

TRAINING TRAINIG TRAINING... NEW MANAGMENT NEEDED!

I have ordered two Pizzas for a delivery tonight. (order number Uber Eats: #E32AD) I always order pizzas from restaurants as they always taste better. Unfortunately this was not the case.

It is worth mentioning that I have never left a bad review anywhere before. It is better not to come back if you do not like the food in my opinion...

I was so so upset with quality of the food and service tonight. Where to begin?

Both pizzas were VERY disappointing:

1. Too charcoal (funny after taste - I do understand that it suppose to be a little charcoal, but in this case a little burnt)
2. Pizzas weren't Crispy. Gooey and luke​ warm lumps of cheese. Wet. Neapolitan-style pizza typically consists of a thin and soft middle, crispy crust—if it is cooked properly at a high temperature, the crust will bubble up and be charred in spots. Mine was soggy. Chewy ang gooey.
3. Tri color peppers were in fact only green(no any other colors) green pepper got a specific taste unlike red and yellow
4. Caramelized onions were more like normal onions.
5. as soon as you have lifted a slice of pizza all the ingredients were going down. ( I know how to eat Neapolitan pizza by folding it!) It seems that ingredients did not cook long enough with cheese? Boxes folded up other way around?

After 10 minutes from receiving the pizzas I've rang up to ask for a refund as we only had a slice of each pizza. Paying Over £20 one can expect a better quality... Spoke to Inga (Restaurant Manager?) No apology. Gave me gmial address to send some pictures. Questioned my name by saying there was no such order. Gave her Uber Eats details. Found it. Did not ask for a phone number. No apology. Got email back and was asked to ring the restaurant again. Wasted a lot of time already. Inga was interrupting me all the time. Very patronizing. Said that I have used to Dominos pizza and do not know how to eat their pizzas (referred me to their website). Questioned and disregarded all of my points raised. Offered semi apology when I have asked about such treatment? At the end I have enough of her shouting so decided to hung up. Her attitude left me with bitter experience. Was offered 25% off next order when asked for a full refund.

Management needs to be train on how to deal with other human beings and how to deal with the complaints not to mention telephone manners. There is so many ways this situation could have been handled..

Guess what? Won't be coming back. Won't be ordering again, won't recommend to friends and family.

I've had many nice Italian pizzas elsewhere lots of times. I have decided to give eco a try and to my disappointment it was...

Uber Eats driver here. Just delivered a customer's order from this place, only to find out when I arrived that the drink had spilled all over the pizza because the restaurant doesn't take any reasonable precautions to avoid or mitigate drink spillages in transit. While we all take our own precautions, it is an inevitability with our job that a drink will spill eventually, no matter how safely and sensibly we drive.

As a result, the customer has received a pizza that I was told to put in the bin, and I've had to drive 10 miles from the customer back to my house to clean out my delivery bag. Luckily the customer saw the packaging and was polite to me about it, realising that it was the restaurant's fault for poor packaging, but we often get abuse from customers over things like this, and I don't appreciate poor packaging that exposes delivery drivers to this danger.

Additionally, I've lost a couple of hours' delivery income (on a Sunday, which is usually the busiest day of the week for me) and wasted petrol because of the 10 mile drive back to my house from the customer's location, as well as having to spend time cleaning out my delivery bag and wait for it to dry before I can get back to work.

This is a problem that could easily be solved if the restaurant simply put cling film around the cup to contain spillages, or exclusively used cans for any drinks for delivery. Alternatively, the restaurant could've alerted me to the drink being in a takeaway coffee cup, and requested that I place it in my car's cup holder. In its efforts to save a negligible amount of money on cling film and get me out of the door with the order as quickly as possible, the restaurant has probably lost the customer I delivered to, as well as having to refund the customer for damaged items. Just start buying cling film to wrap your drinks, for Christ's sake. It'll save you money in the long run and make for a better experience for everyone involved in the delivery process, as well as ensuring you don't lose customers over drink spillages.

Very disappointing.

Although I haven't tried it, the food does look nice; I'm sure my customer would've enjoyed it if it wasn't covered in the drink that they ordered. Also, the restaurant itself seems like a nice place to...

Ecco Pizzeria, where the warmth of Italy meets the crackle of wood-fired ovens. Located at 93 Otley Road, Leeds LS6 3PS1, this authentic Neapolitan pizza haven invites hungry souls to partake in a culinary journey.

Atmosphere: Ecco Pizzeria exudes rustic charm—a cozy nook where wooden beams cradle memories, and the aroma of freshly baked pizza dances in the air. The soft murmur of diners blends seamlessly with the clinking of glasses, creating an ambiance that feels like home. The Pizzaiolo’s Artistry: Step inside, and your eyes are drawn to the wood-fired pizza oven—the heart of Ecco. Here, the pizzaiolo, with hands weathered by tradition, crafts Neapolitan masterpieces. The dough, stretched thin and kissed by flames, emerges with a delicate char—a canvas for flavor.

The Menu: Our gracious waitress, Sarah, greets us with a smile. She guides us through the menu, her knowledge as rich as the marinara sauce. We deliberate, torn between classics and daring combinations. The Margherita whispers of Naples, while the Quattro Formaggi tempts with its cheese symphony.

The Sarah Touch: Sarah flits between tables, her apron dusted with flour. She recommends the Caprese Salad—a vibrant medley of tomatoes, mozzarella, and basil. Her eyes light up as she describes the Seafood Risotto, a sea-scented dream. And when the pizza arrives, she ensures it’s piping hot, the crust singing with authenticity.

The Gelato Finale: As the meal concludes, we indulge in house-made gelato. Sarah insists we try the pistachio—a revelation of creamy nuttiness. We savor each spoonful, transported to sun-kissed Sicilian orchards.

Verdict: Ecco Pizzeria isn’t just a restaurant; it’s a love letter to Italy. Sarah, our gracious guide, elevates the experience. Her warmth infuses every bite, making us feel like cherished guests. We leave with bellies full and hearts lighter, knowing we’ve found a slice of heaven in Leeds—a taste of Naples itself. 🍕✨ Note: If you visit Ecco Pizzeria, be sure to say hello to...