Graveleys White Rose — Restaurant in Leeds

I have to say at 1st I went to this chip shop over the one at Tommy was a big mistake but i thought I'll try it out for few weeks. Reason being the curry sauce was not hot it was nearly room temperature, the chips portion I got was small as the gentleman behind fryer was about to fry more the lady at counter said there's enough and I also ask for some scraps which I never got any, there was a big tub in the oven and they didn't give me any or offer me any, as any other chip shop would ask and offer it to customers. What's good to you when you might throw it away and dont tell me you will re heat it, the amount times I ask for scraps with my fish and chips you staff said theres none but today i did see a big tub. I didn't say anything as I was expecting they was give decent portion for the hard earning money we earnt and to spend with them but what a suprise the portion was like a kids portion. I understand cost of living is high and the supplies they get can be expensive but if your prices are higher than any other chip shop surely you must give a suitable amount portion for customers, if you start reducing size then I expect the prices to remain same or cheaper than other locals. If the business is trying to save money on energy to not fry or not heating sauce properly be careful what your doing as food agency standards will shut your business for that as you are not following to the standards. Any takeaway or chip shop you buy any curry sauce it's piping hot and yours is near room temperature that's not right. I was thinking in my head why I got small portion chips and why is sauce not hot all this relates to cut cost of energy and reduce supplies to be use. All I can say is you need to give what customers pay for that's golden rule 1 to keep your customers happy and may return. Regardless if I get reply or not I will not be calling the manager and speak about this as only thing I can think what will happen is the manager will say I exaggerated and tell me to grow up, but my reply is it's not only me who's not happy with the portion its alot of customers not just me. Also if you have a minute go other chip shop and check out the amount of customers queuing for fish and chips compare to yours, its sad to say when I turn up at 5pm for my food your que and dinning was literally no where near as busy as the other chip shop at Tommy was. I have been to your shop over 3 weeks and I was at.your shop every Monday to Friday in the evening and I witnessed what I saw. Only reason I went to you because parking was not an issue. I hope my review would persuade you to make changes in your business so customers...

UPDATE I have just seen your reply and I am even more appalled. You can not come back to me with some cop out statement. Your “new” staff member needs further training then and shouldn’t be allowed to speak to guests until she’s clear on what she’s saying. And I can assure you there were at least 3 other prams in the restaurant so why would she have picked us out of all these? We were given no help or advice just simply told to leave our newborn outside. It was straight rude the way we were treat and spoken too. I have posted on Facebook and all my friends and family agree. Absolutely disgusting “family restaurant” if you’re going to tell one family they aren’t allowed prams make sure the whole place is following the same rules.

Absolutely disgusting service, went in today with a double pram as I have a toddler and a newborn. Was told I’d have to leave the pram outside the shop (with my baby in as she was asleep) even though there was room for the pram. I’m disgusted, you have to have a lot of courage to take two young children out of the house and been treated like that is the reason why most families stay indoors. Never will ever Be purchasing something from there again. Girl with glasses and older lady....

Went to the the white rose place at 8pm, the website said closing at 9pm. The lady staff inside wiping tables said they closing at 8:30pm and that we can sit on the end table to eat because 'I'm cleaning up tables on this side' she told us. I was cross. It was a table for 2, there were 3 of us. She then intimidated us some more by saying 'we're closing at half past, this is the only table for you'. We felt unwelcome so we decided to leave and she had a somewhat relieved expression on her face blatantly showing that she's quite happy with our decision to leave. This was beneficial to her as she won't have to wipe another table after us. So disappointing and extremely embarrassing in front of other customers already eating at the table. This lady was white, blonde-ish hair with a foreign accent. I'm never...