Greggs — Restaurant in Leeds

A regular customer for years in Morley branch, but sadly not now. Two seperate lines in order to get served. Confusion as to who is in the correct line. When I asked the manager why it is so disorganized she was laughing. In the end she says " Thats the way it is int it". Apparently having a low viice non aggressive chat with her is ABUSE. Really love. You really must look up the dictionary version of abuse. Other customers were becoming frustrated with the situation as well Never going in the Morley branch ever again. Plus you the female manager will be hearing from Head Office very very soon. What you would not have know is I was the secret shopper from head office. We will...

I use the Greggs rewards app whenever I go to a Greggs and save up my points. I had a free breakfast on when I visited this shop and so i turned it on at the checkout. My mum also got a large latte that would have been £3.85. When the total came out, I was raving as he had charged us for a breakfast meal deal AND he had taken off my free breakfast. I’m still mad about this as free should be free, especially when you are a good customer. I hope I don’t have this issue again but...

Rude staff.

I went in at 4.10pm, picked up a bottle of water, and asked for three black coffees. I was told, very abruptly, that the coffee machine was cleaning, so I couldn't have any coffee. Whilst I was paying contactlessly, the assistant turned her back, continued with whatever it was she had been doing before I arrived, and muttered thank you with all the genuine enthusiasm of a turkey being made to vote for Christmas. All in all, I won't be going back there again...