Morrisons Cafe — Restaurant in Leeds

Dreadful experience! Do not go here if you expect quick service.

Arrived and ordered at the self service checkout where we ordered food/drinks and inputted a table number. Upon sitting down we realised we had to then go to the brew counter to let the 'barista' know what we ordered. Got our drinks but there weren't any napkins or clean spoons. Sat there for about 40 mins before our food arrived! Majority of the food wasn't bad but the roast beef is a definite no-no, for £7+ the amount of beef given was 10% and the rest was vegetables!

Main annoying points: Why have the ability to order drinks at the self service point, when you then have to repeat your order at the brew counter? They should have the order in front of them already and then serve the drinks, they also got my order wrong and there were also no special beans which I had ordered.

Why have the ability to select the table numbers on your order?, when the assistant comes out and shouts the table number/food anyway, and the customer has to then say where they're sat. When it's loud and busy this is terrible.

There's no one manning the counter and everyone is in the kitchen, no idea what theyre doing in there! By the time someone comes out, there's a huge queue formed!

There's just no process/logic to how they do things, there was a lot of people walking in and out carrying cups/plates on multiple occasions when they could have done all this in one trip with a tray!

Whilst we waited 40 mins+ for food, our drinks went cold. There must have only been 5 other orders they actually served in that time! - the restaurant wasn't even 50% full, it was 25% max. I would love to see how they try and handle a full restaurant, it would probably take about 2.5 hours for you to get food. It was so bad that there were at least 2 tables who asked for a refund as one waited over an hour and didn't get served!

All in all, probably one of the worst experiences I have ever had in a cafe/restaurant! If it wasn't for the Morrisons name, this place would have closed down/gone...

We’ve had several bad experiences here, extremely long wait, cold food, wrong food, rude staff, staff nowhere to be seen.

We thought we would give it another try today as it’s been a while and truly wish we hadn’t.

Cafe wasn’t too busy but there was a queue formed at the till and no staff to be found. We ordered via the touch screen self service kiosk and then went to get our self serve coffee and sit down. There were no cups to be found, no milk and no cutlery. And of course no staff to ask to refill these things. We found some paper cups behind the self service so used these instead.

The coffee tasted like warm milk so it seems like the coffee machine had run out of coffee but of course, no staff to ask!

We sat down to wait for food and then overheard a staff member (they do exist!) telling someone it was over a half an hour wait for food. For breakfast. When it wasn’t even that busy…

So we cancelled our order for a refund and left!

Even when you find staff they are quite rude an unhelpful, we certainly won’t be coming back here again and would urge others to head to...

Absolutely disgraceful. Visited 9/3/2024. Food was half an hour wait, which wasn't an issue, but when it came out it was stone cold and had to send it back. Apparently they can't reheat the food when it's sent back. And allegedly had "no battered sausage, chips or peas" left. If I'dve ordered something else, I would've had to wait another 30-45mins I'm not sure why they couldn't handle the orders as it was not at all busy. Would benefit from closing this place down it's an embarrassment to the town So, after working all morning, not having anything to eat and waiting an hour in total for my food which was gross, I ended up not having anything to eat. I'll just stick to Wetherspoons...