Shashlik — Restaurant in Leeds

This restaurant used to be great. Unfortunately there is a member of staff who has joined in the last couple of years who is arrogant and rude. It is not the first time he has been rude. We have used this restaurant for take aways and meals for years. We have always recommended to friends and family and have taken them there. During our last visit we were charged a service charge for my 8 year old son spilling popadom on the floor! The rude member of staff said I will have to charge you a service charge if you make a mess, ofcourse we laughed and assumed he was joking! However my husband didn’t check the receipt and when I did the next day I was horrified and disgusted to see a £5 service charge added to our bill. I cannot believe this after we have been loyal customers for years. During our visit my son also had hot scalding curry fresh from the kitchen spilt over his leg, the same member of staff was more concerned about mess than my sons well-being and didn’t offer to assist the scalding or bring out a first aid kit. My husband had to lift his leg into the sink in the toilets and deal with it, we left not long after this due to my son...

Absolutely awful experience here, we booked a table for six adults and four children, as a birthday treat for my daughter, we arrived promptly to be pointed to a table and told you are sat there, we sat down and two Pickle trays wirh 7 popadoms were put down almost immediately, we then waited for someone to come take our drinks order, this did not happen, my daughter caught the waiters eye twice and asked him if we could order drinks and twice she went ignored, after 50 min we decided to just pay for the pickle tray and poperdoms and leave, the manager was the rudest most unpleasant person who spoke to us in an argumentative manner asking us what we were playing at! although the place wasn't busy people were dining and it was embarrassing trying to pay. I would NEVER recommend this restaurant to anyone and won't book there again. Birthday tea...

Wouldn't normally post something like this but in shock really. Been ordering from Shashlik for years and curries have always been pretty good. Anyway, ordered our usual tonight for collection and went to collect it, it was pretty busy which is unusual. Anyways got home and the curry was wrong to what I ordered, I called them up and they offered to rectify and delivered me a new one, it arrived within 10mins of the call. Anyway the rectified mistake still wasn't right so I called them up to let them know, I told them I didn't want a refund or an exchange and I know their busy but the curry isn't what I ordered. By the time he had finished giving me grief on the phone saying allsorts I was then told to find somewhere else to order from in the future....... just wow, amazing...