Came in around 3:30pm and it wasn't busy, very excited as I usually love Yo!. Was seated at the far end and had a good view of the entire room.
Bullet point summary: ▪️Long wait for food and drinks even though hardly any customers. One plate was removed from our bill total due to this. ▪️Not a clear selection of what the sushi on the conveyor belt is or contains. ▪️Large amount of dust build up over food preparation table and over where you eat. ▪️Two staff members went into the staff area to eat and were sat on the floor - might be a personal choice but there were plenty of tables in the main area. ▪️Had to send an item back as it was not as described on the menu.
Full review: The sushi plates on the conveyor belt are a lovely touch however I noticed hardly any of the vegetarian options going around. The only information on the plates is the time for food health and safety, making it guess work as to what dish it actually is.
Customers that were seated after us were asked for their drinks order, we politely caught the waitress on the way past to order drinks. This took a while as we watched other customers order and receive their drinks before us, after catching someone's attention again we were given our drinks. During this wait I noticed two staff members go into what looks like a small break room, from the angle I was sat I can not confirm if there is adequate table space however I did see the staff place their Yo! plated food in and sit on the floor before beginning to eat. As it was quite quiet I found this upsetting as there were plenty of open booths that they could have tucked themselves into for more space.
Additionally during the wait I noticed the amount of dust buildup on the decorative colored beams hanging over the food preparation counter and how much was on each lamp shade above where the food is eaten. An example photo provided.
Once we had settled into our drinks we managed to catch the same waitress to order some warm food from the menu. One item, the gyoza pictured, was not as described on the menu. This led to discussing the dish directly with the chef who then apologized and replaced the item immediately and as the menu described.
Someone that I assume to be a manager reduced our bill by a plate due to our wait. I really appreciated this.
I feel this place would benefit from a good dusting but generally perhaps small tablets at each table area to order what you want. Destination table number stickers to be put onto the conveyor belt plates once made and for the most commonly requested to be scattered in between as claimable. This would bring more interaction to the novelty of the conveyor belt as this is the...
Read moreHad a very poor experience here service-wise. First- the conveyor belt system has changed, so that ordered dishes are now brought out to you by the very overworked chefs rather than arriving on the conveyor with the traffic light system. My children were disappointed as they loved the food arriving as if by magic on the conveyor!
Alas, the major issue is that the waiting staff occupy a table, staring constantly at ipads, waiting for orders (mainly delivery) to come in and are utterly disinterested in the actual dining customers in the restaurant. We felt like we were a nuisance - interrupting the constant stream of deliveroo orders, which seemed to be the major focus. Getting someone's attention was very difficult. Staff didn't have their eyes on the restaurant.
The orders from dine-in customers don't seem to go direct to the chefs - who seemed to have to rely on the waiting staff to tell them what to cook. One of our dishes was wrong - to which the chef said "they didn't tell me that". The correct dish then failed to appear until we reminded the waiter much later. Requests for cutlery for our children were forgotten, multiple times. Glasses weren't brought for the drinks.
Then a trip to the toilet for my 6 year old discovered no toilet roll, and no soap in the bathroom. Disinterested staff member couldn't find any in the store room or the gents. All a bit of a shambles.
The food itself was delicious (bar some very hastily made salmon maki). The chefs looked flustered and overly busy. This experience couldn't have been more different to one at lunchtime a few weeks ago, which was exemplary in every way.
For the love of all that is holy, get a dedicated chef and waiter to deal with the deliveroo orders, and allow the rest of the staff to do a decent job with the dine...
Read moreLove this place! Eat in with friend or alone!! Desserts to die for esp the Japanese cheese cake
Eat at a table or around the conveyer belt thing where you can see the chefs prep all the food right in front of you from fresh, plate it up and either pass to you or send around the conveyer belt! You select food from the menu or select what you see going around the belt! And there is an array of choices!!
How much? Well abut like fazandes the price is colour coded ie if you haven’t gone for the menu option and you selected the plate off the conveyer belt then the colour of the plate is the price you pay. Doesn’t matter what’s in the plate. The only thing you watch for is the colour of the plate and I think there was like orange, yellow, purple and other colours. The purple were slightly more pricey. However the range of food and dessert is not disappointing!!
Love love the katsu chicken curry with rice, the sushi rolls which included teriyaki chicken rolls if your not a massive fish lover!
And I can quickly amassed a set of plates on the side as well as katsu curry. The desserts were small but very filling and rich and do not disappoint! Dessert heaven!!!
Great to eat alone and with friends. Only one off putting experience is one of the female staff members stare at you whilst you eat. (Hence the 4 star) Yes not an expertise in chop sticks and yes can eat treble My body weight in food despite being small but shopping is hardwork so burnt enough energy before and after as well. It’s nice to see and appreciate customers enjoying your food but to stare them out may cos of how much eaten / bad handling chop sticks it’s not so much nice. Not a pro but we try. Other than that off putting part I’ve enjoyed it here! Brilliant and rest of the staff helpful...
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