The Tudor Of Lichfield ~ Restaurant, Luxury Chocolate Shop and Function Rooms — Restaurant in Lichfield

The service was incredibly slow, just rediculas, it took 3 attempts to get the wine and 3 attempts to get the tonic water, it was a palarva. I needed the loo, omg another palarva, 3 steps , then through a room, then 1 step, then turn to the right, then 3 steps then turn left , then it looked like another 10 steps. I have difficulty breathing and would not even attempt that. I felt so sorry for the young girl serving, she should have been chaperoned . Someone by her side. 2 , and kept pecking round the door and thec2 watched on. So we ordered 1 wine and tonic water, 1 spring water and a pot of tea, this took 25 minute, with 2 trips re the wine, the tonic took 2 people with 3 trips with 2 lots of tonic. We had 2 x burger and chips, the salad, was well I would not have given a rabbit if I had one. What should have happened and would have not only reassured the trainee, but showed the customer great service, was introduce the trainee, tell the customer do you mind , it may take slightly longer. No probs !! Then let the trainee take the order. And the trainer check, if correct, praise the trainee, thank the customer for helping in the training, go away and get the drinks, then food. No the trainers if you could call them that, were to busy skiving, and let that poor girl try and sort it. They should be shot for that horrendous support. That girl was so apologetic. And it was there lazy fault. What a farce. Julie Walters in Acorns antiques would have been faster and more entertaining. How very sad. I just kept saying your doing great my darlin. I have worked in retail for 50 years , held a management position for 30 plus years, been a customer service manageress. And I have never felt so sorry for anyone being treated so poorly. Ms lazy and Ms Lazy, have not got a clue. How sad. Yet the cafe itself has character, but I have to say the best entertainment was a lady ordering toasted tea cake, she waited 40 minutes called the waitress and asked if they had forgotten her. When the tea eventually arrived they had buttered it, the customer complained saying you put the bitter on the side in a dish. Well the trained waitress came over and said she had worked there years and always buttered the tea cake. Omg just bring extra butter out or redo it, and appologise, don't argue. Is it really worth.Just very sad...

I came in here with my 2 year old daughter and from the minute we walked in I could tell we were not welcome. I know they can't help who comes in but the place was full of trout faced, miserable old codgers who glared at me and my daughter the entire time we were there (for no reason because my daughter is very well behaved and cheery). Aside from that, the only people they seem to employ are teenagers who clearly don't have a clue about customer service or manners for that matter. No one helped me as I manoeuvred my way to the table, stopping to move several chairs out of the way of the push chair and no one offered me a high chair which I had to go and get myself - despite being clearly heavily pregnant. Then when I try to get the attention of one of the waiters but none of them seem to be aware of anything. So I go over to this moody looking woman who informs me that it's table service and they don't take card payments. By this time I'm frustrated, I'm hungry and I'm fed up so I just go back to the table and pack up my things, put my daughter back in her push chair and struggle back past the sea of chairs, catching glares from miserable patrons as I go. Then as I'm struggling with the door, trying to jam it open so I can reverse the pushchair out the door, some mop haired, lanky teen stands literally in front of me, mouth breathing and watching me struggle. The woman behind the till actually had to tell him to help me at which point he deemed to snap out of his trance and flap about which was totally pointless as by that time I was out the door. NEVER AGAIN. Totally not kid friendly, weird atmosphere, dark and dingy, terrible service, no card payments and an all round...

Disappointed. Completely. Such a beautiful building and such a terrible food. Food is just terrible: was there today with a family and wanted to enjoy sunday roast. Roast has nothing to do with roast, instead we received some slices of boiled meat rather than slowly cooked for hours. Something which they called gravy was far away from real gravy. Have a look at picture and you will see that it is just mixture of something with flour i think, but the taste is just like eating glue. Besides i was shocked to see that the waiters and the cook are actually bringing and taking the yorkshire puddings by hand! No gloves! They have a storage room which is outside of the restaurant and every time they needed the pudding they went there and took it with bare hands. Not in containers, not trays, but just bare hands. After touching the door handles! We asked for the table of three and were already given the table and sat at the table when another waiter came and said that the table is reserved. But there was no sign on it or anything. So one waiter did not not know what the other was doing. So we were asked to change the table. I also ordered a cream tea and then in the window again saw how they took my scone by bare hands from their storage room! Look at the pic of scone. Looks that it has been pressed. It happens when you only heat them in the microwave and it has lots of moisture inside. No words. It as a terrible lunch and waste of money. A shame, cause the building itself is very...