I don't typically like to leave bad reviews as I understand the impact it can have on a business, but I feel so strongly about this situation that I feel it is necessary.

I visited The William Foster in Lincoln and had the most awful experience. The manager in that pub is awful for trying to accommodate simple requests. The organisation within this company is atrocious, and I have still yet to hear back from them regarding my complaint. I had emailed the pub and asked for my complaint to be passed to higher management (since the person I had a bad experience with was the responsible manager at the time) and I had a reply from said person. Granted, he apologised, but the issues on the day were just not dealt with efficiently.

In short, I had booked a table for our family (13 people) on a Saturday afternoon. I had messaged prior to ask for a baby high chair as we, of course, had a baby with us. When we arrived, we were told by the manager that we were going to be seated on high stools. I explained that I had requested a high chair for a baby and hence that would not be appropriate. He then said 'well that's where you're sat'. I spoke to him separately after he'd accused us of not communicating that we needed a high chair, and so I proved that I had by showing him evidence. He still didn't accommodate.

We ended up sat in the sports area, with a leaking roof, not enough stools (which we did get in the end, just planted in the middle of the floor) and a mother having to stand up to feed her baby on her dad's knee. They couldn't even cook a medium-rare steak right and they were all overdone. Appalling.

I will never, ever be returning, nor will I ever recommend to anyone.