Black Horse — Restaurant in Liverpool

Me and my Partner came here for a Sunday Roast whilst on our trip away to Liverpool. As the pub was only down the road; we decided to give it a go, especially as Greene King down the South is very popular in terms of eating choice.

When arriving at the facility, we greeted and stated we had booked for a table of 2, we were around 10 minutes early. The manager then told us to sit wherever we wanted, and around there was multiple tables untidied, unclean and disorganised with chairs around. Whilst staff weren’t doing much. We finally found a clean table in the corner, sat down and ordered off the Greene King App. No service to help us get seated, just sort of ‘do it yourself’ attitude.

After then placing an order, where there was limited option (can’t lie, to be only told beef was available we were was disappointed, especially with it only being 2pm on a Sunday), adding extra pigs in blankets and ordering for drink a pint of cider and a large orange juice.

After 5 minutes into being seated, one of the staff members came over to say not to use the app within branch. He then stated they had no pigs in blankets, and the cider my partner had selected was unavailable. Overall, the menu hadn’t been updated. They then told us we would get a refund for the pigs, we went up to the bar to receive said refund and we overheard a young lad asking for a straw for his drink just to get told that they didn’t have any, which for anywhere in any decent hospitality venue, it’s unheard of. You can run 5 minutes down the road to get some at Home Bargains, it’s not that difficult to be prepared.

Eventually at the end of our course, however the cider they gave my partner was out of date. How did I know this? The cider smelt of vinegar, was super sour and you could smell it a mile away, plus was darker than usual. My partner had to leave mid-way through the meal to throw up in the toilets, after being away for a good 10+ minutes plus. And then, whilst eating our roast dinner: veg was cold, beef was chewy and thin as a sheet of paper, the gravy was like water and to top it all off, wasn’t offered any condiments (e.g horse-radish) to go alongside. For £9, it was a good portion size, but you could tell they didn’t have a Proper chef as the microwave was used a lot. No check back was done at all as well. And when ordering a ‘Large’ size, you wouldn’t think a half-pint would be a large?

After finishing our meals, I tried to ask when the barrel was last done, as being someone whose worked in hospitality for 4+ years, I wouldn’t want someone to end up like my partner, however they were too busy to even for me to ask the question to. They just thought we were wanting a refund we already got. We left as soon as possible; as we didn’t want to stay much longer.

I’m really sorry to leave this review; but as someone who’s been working in hospitality for a few years, this is not something I would want someone else...

I’d like to take a moment to highlight the outstanding service I received from Bayley. From start to finish, he demonstrated exactly what great customer service should look like. He was approachable, attentive, and incredibly professional, while also making me feel genuinely welcome.

What stood out most was the way Bayley balanced efficiency with friendliness. He took the time to make sure everything was just right, answered questions with patience, and showed a level of care that you don’t always find. It was clear he takes real pride in his work and values the people he’s serving.

Bayley is the kind of staff member who leaves a lasting impression. He doesn’t just do his job well — he goes above and beyond, creating a positive experience that makes you want to return. In my opinion, he is a real asset to the team, and his efforts deserve to be recognised.

If you’re visiting, I’d recommend keeping an eye out for Bayley. You’ll be in safe hands, and you’ll leave feeling...

I went in with my family which we where told the kitchen was closed so I asked the girl why it was close she said the kitchen member was on his break 😳 they only have 1 kitchen staff??? We where there for at least 1 hour and a half but in that time they turned away alot of trade in my opinion not away to run a pub I've worked in the trade along time as a manager and this pub used to be great but now I'm surprised it's still open. My baby was getting a bit restless at this time they did open the kitchen my wife asked a member of bat staff if we can have a portion of beans for the baby just so she would be OK till we got home he said he will tell the kitchen staff to but a rush on it we where still waiting another 25 minutes. We then got up and left but not before my wife complained to the member of bar staff and the manageress was sitting at the end of the bar rapping cutlery and she never said a word to my wife not even a sorry. I will never step foot in...