McDonald's

1 hour I waited for 2 breakfast meals through the drive through, I asked the woman bringing orders out to the cars where ours was as other cars were coming and going after us with their food and got shrugged off and told she just brings them out. Got fed up of waiting so I went in where I was left waiting again for 10 minutes and then the manager said our order was lost he would make them for us. Then he comes back and says there are now no hash browns (I had ordered 4) so I said just leave it I’ve wasted a chunk of my day off waiting and I have somewhere to be. He says he will give me what he has of the breakfast and refund. (It’s not about the money it’s about my wasted time) then I get to the car bite in to my egg and cheese mcmuffin(missing the extra cheese I ordered) and it had egg shell in it. So I spat the mouthful out and said I’ll try one more bite it must have been a tiny bit of shell. Another chunk of egg shell was in the next bite. I actually just can’t believe what I’ve witnessed and experienced. Their was an abundance of staff to the point they can’t even move so why I’ve waited so long is a mystery and the staff that are there are walking around saying “I’ve lost my head” “I don’t know what I’m doing”. Absolutely shocking! Tell people if there are delays at the point of ordering and prioritise orders in order of when they were placed it’s not hard and teach your staff customer service skills because they don’t seem to care at all. I work in a customer facing job roll and I would never dream of behaving so dismissive and unhelpful to a paying customer. Shocked and won’t go back which is a shame as it’s our local and we go every Sunday as a treat after football.