Abbey Arms — Restaurant in London

Went for Sunday lunch as recommended by the wardens at the Caravan site. I do not know how it gets such high ratings unless we happened to pick the wrong day but then 2 other couples (that I know of) also had similar problems! We ordered 2 Beef Sunday lunches at £16.95 each, even for London very expensive!!! We paid up front and sat in the garden (which was very scruffy with napkins and cutlery all over the place, the grass had not been cut in weeks!!) When the food came, it was cool/cold, veg was cooked to death and could be eaten without teeth! Portions were very small, only 3 very tiny roast potatoes, a spoonful of green and red cabbage and 3 small sloppy carrots, if you wanted Cauliflower Cheese it was £4 extra! The beef was very rare, with blood and tough as old boots. My wife asked hers to be cooked medium/well. They took hers back and left me with no gravy!! It was then we found out that 2 other couples had ordered before us and 1 couple had their gravy delivered but no dinner! By now my dinner was cold. I went to find out what was happening and complain when I then heard our table number being sent from the kitchen. These 2 dinners had gravy already on them! I was given 1 for my wife and it was then we discovered we had been given the dinners of the couple next to us! We then had 1 warm (not hot) dinner with gravy and my cold one without gravy. The other warm dinner was given to the couple next to us. I complained and they took my dinner away to replace it. We then had 2 couples with 1 dinner between them. It was then that a third couple said they had ordered 2 dinners before both us and the other couple! My dinner returned and I ate part of it as we were hungry and eating options were limited in that location. We were offered a free drink and a card for a free pizza at another time. The other couple got some sort of a cash refund, the third couple eventually got their food and it was cold, so they sent it back and got a full refund. As I said, maybe we picked the wrong day but it turned out to be an expensive day for food and service that was well below acceptable standards, even at a...

I used to enjoy going to the Abbey Arms. However, I suspect recent changes have caused a drastic decrease in quality of service.

When my partner and I booked a table in advance for a Sunday dinner, we arrived to find a barely legible handwritten sign informing us that the kitchen was actually closed. It would have been nice if the venue emailed or even called us, so we could have had dinner at home, but no matter.

After briefly speaking with staff (where my partner was told in a passive-aggressive time to check their Instagram account for future updates; a subsequent check revealed the account wasn't updated at all), we decided to go to a local takeaway and get some food there (which had no dining place). We returned to the Abbey Arms, and after we purchased our drinks we were informed we can't eat our food there by a rather smug manager. After some talks with the manager he had us sit at the beer garden outside, in the rain. In all honesty, we should have gone home. Our night was ruined and both my partner and I caught a cold from eating out in the cold.

Normally speaking I'm not quick to post negative reviews. But the pub's choice to not inform us of the kitchen's closure, combined with the choice to enforce the food policy while offering no viable alternative and the smugness in which it was enforced left a bitter taste.

Overall, the experience was miserable and I'm...

It is a shame. Not something they could control. But a drunk customer accused a man- with a woman- of being a peadophile. I simply stated that the woman was at least over 21 and could decide for herself of she wanted to be with that man. As they left, the drunk customer verbally attacked the man saying he was a peadophile. The man clarified his age as 42 and the woman as well above 18. I could see she was at least on her 20s if not early 30s. I simply said they were ok but he took exception to me after getting a rebuke from the man of 42. He threatened me and said I was a peadophile. He attacked me and put his hand around my throat. It seems the staff did not wish to deal witb him. This is unacceptable behaviour. If it was on social media it would be taken up legally. Why should I be compromised for supporting a couple for wanting a quiet drink- legally,and without hassle. There is something wrong here if they were insulted and I was asked to leave quietly. Whilst on the street the aggressor came out to confront me simply becsuse his friend was apologising on his behalf. We are bound by social media laws yet not by personal interraction laws. It seems this aggressive person should be barred. But I doubt this will...