Abbey Tavern — Restaurant in London

My review for the visit today has only been saved by Simon the manager.

A friend and I came by this afternoon, we just wanted a couple of coffees and a Sunday lunch. Having ordered at 14.50 I waited an hour for beef stew. While everyone around me (including those who ordered after me) got their food I had to ask twice where my meal was.

Eventually I asked to see the manger who explained that my order had been place while the kitchen changed their till roll which meant my order did not come out. He was very apologetic, gave me my money back and offered my friend and myself a free drink. It's unfortunate that the staff I spoke to initially could not tell me what the issue was. I would have been far more understanding.

During this time, two locals (?), pestered myself and my friend. They interrupted our conversion, kept starting at me to try and get our attention and when they thought we were out of earshot had a number of conversations about us including mentioning that my friend was rude because she was French. This was uncomfortable to say the least. On the way out they verbally abused us and I had to ask them to leave us alone.

Our next neighbours were Simons (manager) parents who were lovely.

I have been to this bar several times before for birthday parties and I've always found the other customers to be really nice so I hope this isn't a regular occurrence. It's a great little place with a wonderful beer garden in the summer.

The food itself was lovely and I would come back again, though probably not on a Sunday to be harassed by...

Wasn’t actually going to bother to leave a review for this Mickey Mouse run pub but might as well. Used to be a fun place to go but now its just falling apart, furniture is shredding, bar staff have no idea how to serve or have any customer service skills, panic when something goes wrong and then give the customer’s attitude. Had poor service and rudeness from Juan, even though he denied being rude, but on a plus side, Sandra (i think thats her name) made up for it and apologised, at least she had some sense. Worst of the worst, the wannabe manager who would belongs in Mcdonalds and would probably fail working there too, Lali delaciyur, she was proud enough of her lack of customer service skills and to give me her name, I actually laughed at the way she spoke to me and at one point even threatened me, felt like I was about to start a UFC bathle, this is probably the only job she would last in as it requires absolutely no effort, anywhere else, she would be sacked instantly. Other than that, the other customers were great and friendly and some offered to let us sit with them after bar staff rudely started moving people around. So many better places in the area and I definitely wont be coming back here. There was only 1 person in the bar that could manage if anything went wrong, the rest, probably students, bless them, struggled. 1 star is a compliment, there was no...

Visited here for a drink on Sunday 11th May 2025 around 5pm. The football was being shown on the ground floor and upstairs in the beer garden. The noise was at a deafening pitch, so no option for conversation. However it was the service that was shockingly poor and frankly unacceptable. A female barmaid served myself and partner two pints of larger that had no frothy head, was flat and way below the pint mark. I pointed this out and asked if she could possibly top up the pint to an acceptable level. She refused and became hostile and rude, and proceeded to ignore me. To say we were shocked was an understatement, and so we left immediately without finishing our drinks. We only wanted to enjoy a couple of drinks in a convivial atmosphere, but were shocked by the abysmal customer service. The staff are obviously not offered training in customer service, decency and acceptable basic manners. Definitely will not be returning...