Alice House Queen's Park — Restaurant in London

Feeling Scammed at a British Pub. The just want to increase your bill and try to charge you a high service fee for a service you didn’t request.

My partner and I went to have a few drinks yesterday evening. The place is a typical local British pub. We ordered our drinks at the bar and then took a seat on a sofa. Despite a sign indicating that the area was reserved for later—which we were already aware of—the staff approached us several times to remind us of this, although it was not yet time for at least 40 minutes. They continued to interrupt us; on their last visit, they asked if we wanted another round, to which we agreed as they were very insistent . The bar was only a couple of metres away for where we were sited. Later, we moved to another table, yet the interruptions persisted with the staff prematurely bringing the bill, which we had not requested. To our surprise, they also added a 12.5% service charge like if it was a high end restaurant and for a service we never requested and it was just making the experience worst. It felt like a scam. The staff did not just fail to assist us but continually interrupted us, which ultimately increased our bill for a service we didn’t asked for and...

Unfortunately I won’t be back at Alice’s house for a while after today’s experience. I live local and this was one of my favourite places to go on weekends to have their burgers, unfortunately they changed the way they make it and the beef quality was way below standard, for a £16.50 burger you expect to have a gourmet burger instead I got the thinnest patty I’ve ever seen and it was completely black as it was burned. I waited over 40 minutes for a burger and chips. The thing that upset me the most though was how the manager reacted at my feedbacks, I genuinely was hoping she’d let me know why they changed how they make burgers but instead she didn’t want to listen to my feedbacks nor explain why the burgers have changed their beef quality so drastically. As a good manager you’d want to take these things on board, especially as I told I go there all the time for their burgers. At least make them much cheaper if you’re going to get a cheaper cut of meat. I did get a refund for it which I am...

It's a lovely little pub with a good atmosphere but I probably won't be going back for their food which was very disappointing. I ordered the pork sausages with mash and bacon and lentils. I got two sausages and mash covered in lentils. I found one or two tiny pieces of bacon but that was it and it had no taste of bacon at all. It was dry and bland. I then ordered the sticky toffee pudding which was essentially cake with sticky toffee sauce on it. When you make sticky toffee pudding correctly you allow it to sit in lots of sauce so that the cake part absorbs all the sauce and becomes moist and sticky. Hence 'sticky toffee pudding' I couldn't even finish it it was so dry. We also got brought a bottle of water when we sat down...which we were then charged for. The waitering staff kindly removed it from our bill saying it was for charity....which I found very odd. How can you give your customers something (seemingly for free) and then bill them?

It's such a shame...