London Marriott Hotel Maida Vale — Hotel in London

Im learning disabled with a lot of other disabilitys and have never been on holiday before because of this.i had been planning with my apointee and suport staff for a very long time to make ibiza my first ever holiday destination,it was mainly to see specific DJs i follow.||so ive had to click 'business' for who i went with as i went with 3 suport staff and they dont quite fit the rest.||unfortunatly there has been a lot of news at the moment of wheel chair users being dehumanised and left crawling on flights to get to there seat plus having there wheelchairs damaged during flight so i was fed up, about to cancel that idea and then i noticed Pete Tong was playing in the nearby KOKO night club 2 nights before my 41st birthday, that solved my problem,now all i needed was a acessible hotel ajoined rooms with at least mine and one of my 3 suport staffs and parking for my WAV.||my suport staff found the marriott maida vale on booking originaly and because of my aditional and complex needs so we needed to make sure we were going to get the acesible room wide enough for a rigid frame active wheelchair.|-we originaly booked threw the booking platform. i was being given a adjoined acessible executive room/suite with wet room, and when you look at the write up on the maida vale marriott it all looks good. ||my suport staff rang the hotel multiple times to be told the rooms were reserved for us and definitly acesible but......if we pay for marriott membership we get the same rooms cheaper, so she cancelled the booking at...well, booking,and ordered the rooms threw marriott. so 3 or 4 times it was booked directly threw the hotel on my debit card-a nat west master card (take note,they say they acept debit cards,but its only credit cards they book directly with). i noticed they were not asking for the security number so itd never go threw-which is exactly what hapened, my suport staff who had the patience of a tired cat kept trying it on my card ,and a couple of days later itd fail and she was told to try again. after the 4th screw up,she told the marriott theyre losing out on money that coud be spent there but instead she went back to the booking platform,and in that time, someone had booked the room between myself and my suport staff so i didnt have ony of my 3 staff near me.||i have epilepsy and coud have had a bad seizure- i actualy did do but one of my suport staff was in the room suporting me until i went to sleep,my other disabilitys meant i needed to be nearby as i have a pendant alarm which my staff react to. i dont know why the other client was not asked if it was posible if they coud be moved to a different room and give them some money off for the trouble,and it wasnt our fault for not booking that room-they were asked over and over to make sure we had conecting rooms.||so, we get to the marriott maida vale pay for the 3/4 nights parking whilst we were there, but they kept sticking on my WAVs window that we hadnt paid.||the entire hotel is thickly carpeted which is very dificult for wheelchair users who push themselves,at the very least i coudnt understand why the acessible room had carpet in it and not vinyl,tile etc.|the lifts are especialy tiny which are not great forwheelchair users,i wasnt able to turn in my chair,then you get some people piling in . you have to phone to get into the car park as the buzzer doesnt curently work and when i was last there last sunday the gates that go up/down were broken, you had to enter and exit threw the entrance.to get to the lift you need to head for the ramp with a fire door and a narrow door next to it. phone them up and theyll open the door-due to the tight angle it opens/closes at-its very narow for wheelchair users though.i dont think its an acesible hotel as such,even the reception desk at the front looks overbearing and tall- way to high for a wheelchair user to reach,where is the lowered desk instead of making do and coming out to speak to people?||the hotel restaurant is italian themed called carluchios which is a nice,inviting,cosy setting,but i have severe sensory issues as part of my autism which in my case means i can only cope with plain things. some of the chefs were great and adaptable to my situation,others didnt care and seemed to treat my sensory issues as a choice.as part of my routine i eat once a day,late and my suport staff asked if i coud have fries and eggs which were both on the menu upstairs. they refused and said they only cook eggs in the morning. another time, a chef said to my suport staff he will cook what ever i want so i just asked for white spaghetti and mushrooms cooked in butter,another time they made me a pizza of just plain tomato paste with mushrooms and no cheese-so it was dificult to keep to a routine there and there was time i just went without any meals due to such rigid following of there menu and not catering for disabled people unless its an alergy.||the TV was also an issue, as it didnt have smart technology, i had to cast it from my ipad or phone,i coudnt manage the other apps like iplayer.||--however as unpositive as i sound,there are some good bits, the lack of noise in my room was a godsend as i have extremely sensitive hearing and didnt have to wear my ear defenders at night.|staying in this cheaper marriott gives you more spending money to spend on other stuff instead of paying for a hotel you are likely to not stay in long every day. its not a bad hotel,but there does need to be things looked at like making the meals more bespoke to different needs and making...

I would not recommend this hotel. I booked two rooms in mid-July for me and my parents. The staff at the front desk were fine if not seemingly always a bit shell-shocked. One gentleman at the desk did help me change to a new room, which was great and very well-appreciated. After only 30 minutes in the first room, the family in the adjoining room came back and were incredibly loud. This normally wouldn't be an issue, except that the room we were in had a connecting door with hardly any perceivable noise insulation. The family's arguments were 100% intelligible, and it was wild to have this in an upgraded room at a London Marriott. However, my primary complaint and reason for the rating above is due to deceptive practices with booking a taxi. My parents asked at the front desk to book a taxi for the morning of their departure since they were going back to Heathrow. The morning they were set to leave, I was down a bit early to wait for them and see them off. I had heard the driver (not of a black cab, but of a black van, more on that later) chatting to the front desk staff at the time, and I did overhear one of the front desk staff snickering with the driver and mentioning something akin to "how much are you going to charge them?" When my parents came down and went outside, they got in the van and seemed to be negotiating for a while with the driver. It turns out that the driver had a long story of how the card reader didn't work and that they'd have to pay in cash. He said he was even willing to drive them to an ATM. My parents were rightly suspect, and I helped them get their things out of the cab immediately. In short, the front desk of this property did not book my parents a London black cab, but some other 3rd-party cab service that operated with shady practices. As tourists, my parents did not realize that they had to specifically request to book through "free," which is apparently a London black cab booking app, at the front desk of this Marriott hotel. This is what the front desk guy explained to us only after we (and a very helpful cabbie who happened to be waiting to pick up another family out front) asked for more information from him. This experience of my parents booking a shady taxi from the front desk underlined what was a 100% mediocre stay. The hotel lacks an executive lounge as well, which would have helped raise the appeal of the place for a...

Title: Exceptional Service That Sets the Bar Higher

Review:

From the moment I stepped into the London Marriott Hotel Maida Vale, I was greeted with an air of professionalism and warmth that instantly made me feel welcome. But it was Lana at the front desk who truly elevated my experience from great to unforgettable.

Lana was the epitome of professionalism, her presentation immaculate, exuding a friendly aura that immediately put me at ease. Her demeanor wasn’t just about fulfilling her role; it was clear she is passionate about making guests feel valued and welcomed. Her friendly smile and attentive listening skills made a significant difference in my check-in experience, setting a positive tone for my stay.

What stood out most, however, was Lana’s dedication and hard work to ensure I received the best room available. It wasn’t just about assigning me any room; she took the time to understand my needs, preferences, and the purpose of my visit. Lana went above and beyond, navigating through the available options to find a room that not only met but exceeded my expectations. This level of personalized service is rare and demonstrated her exceptional commitment to guest satisfaction.

Her ability to blend professionalism with a genuine sense of care and hospitality is a testament to her character and dedication. Lana didn’t just do her job; she made me feel valued, respected, and cared for. It’s employees like Lana who transform a good stay into an extraordinary one. Her efforts have not only made my stay at the London Marriott Hotel Maida Vale memorable but have also ensured that I will always look back on this experience with immense gratitude.

I cannot praise Lana enough for everything she did. Her remarkable service has set a new benchmark for what I consider exceptional hospitality. I am truly grateful for her dedication and hard work. Lana is a shining example of the kind of employee that any hotel would be lucky to have, and she deserves all the recognition for making guests’ experiences not just satisfactory, but truly special.

To Lana and the entire team at the London Marriott Hotel Maida Vale, thank you for making my stay not just a stay, but a cherished memory. I look forward to returning, all thanks to the unparalleled service and care...