Amigos Burgers & Shakes-Southall — Restaurant in London

Manager/branch partner wanted to fight me the moment I asked a question!!!

Last night I went to Amigos Southall and brought two of my companions to try the chicken on offer. The fair skinned looking partner must've had a bad day. Never received such negative customer service in my 30 plus years.

Three of us ordered individually. Two of us got the chicken load fries and one ordered beef loaded fries. I ordered last but got my order first. My friend who ordered first and had an identical order got his last and we ate at three different times.

I went to explain this to the guy and he said the beef takes longer to cook. I tried to explain that's fine but the two identical orders came so far apart. He flipped and shouted at me. The narcissistic behaviour was shocking, he would interrupt me and then accuse me of not listening. To lead by example I remained silent whilst he barked so that that once he had finished venting I could try to help him understand the situation but any time I'd speak he would shut me down and without going into quotables; had said I was annoying him and told me he would throw me out if I give more aggro etc

A horrible situation to be in for a paying customer who showed respect throughout the whole process and got none in return. I know I did good not to escalate the situation however I haven't had someone be so offensive in my adult life (I'm in my 30's). He said so much more. No human should have to receive such treatment, let alone a paying customer. I'm very upset but content I didn't lower my standards just to communicate with that man child.

I just said you're having a bad day and killed him with kindness and intellect. His ego couldn't handle it and kept coming back to my table. I would have left if my friends weren't still eating to which they had stopped eating soon after and we left.

I think he may have seen my video about the overcooked beef burger hence the hostility (that video was constructive feedback). Either way I'm never going back there again. Complete circus.

The amigos image ruined. Not a place for positive vibes because the whole restaurant saw. His staff were apologising for his behaviour. God knows how people work under him.

Amigos was great (in Acton) until they scaled and let cowboys with no mannerisms have a piece of the brand. What a sad story to a brand that had so much potential.

If you read this far then thanks for your time. I hope it gives you some scope to what his happening at their...

Thought I'd try out this burger place in southall.. I've been to one in acton a few years back wasnt overly impressed that was due to the wait. Took well over 30 mins then

Seems like a culture continues to they new branch in southall. So before you go there be prepared for the 30 min wait not end of the world.

1st impressions, hope the food is good

Actual impression. Dirty walls no cleaning of the floors unorganised in the kitchen and a total disregard and acknowledgement that customers have walked in.

Walked to the counter the guy with the beard started talking over me to one of his colleges whilst I was trying to order. No big deal maybe it was important. No they where sharing a pathetic joke.

I ordered our food to sit in we sat down the whole area was cold. Be careful guys the car park is not free and you have to keep an eye on the 1 hour you get to park they have apnr cameras outside so no escaping the time. Especially if your food comes out 40 mins later.

Food came out late I had to go up to the counter and demand it and again the self proclaimed body builder was more worried about his mates than how the disorganised the kitchen was. They had my order confused with a takeaway order. I had to go up and collect it.

The food came.. kept it simple burgers chips drink and a whole chicken.

The burgers where nice I'd give them 7.1 out of 10 chips where crispy how I like them and the garlic sauce they provide tastes nice

avoid the whole chicken wasnt great 5.9 out 10 luke warm. They provide you with a draft drink I ordered a Pepsi max. The ratio between the carbindated water and syrup is wrong. Milkshake Is nice.

Overall I wouldn't go back here again. I've given it 2 star not for the food the food is ok just my whole impression of the place and the service I recieved. Staff need to realise not to mix business with mates. There is a line.

Not...

Another overhyped place. Food is mediocre at best. If you're a bhabi who already eats 4 day old saalan you'll probably still enjoy this monstrosity, otherwise for normal people who want good food to eat (and also feel like they're getting value for money), I'd stay away. These guys messed up on a collection order. I spent good money with them and bought online before turning up for collection. They ended up telling me half the items on their menu were out of stock (strange, for a food place to not be stocked of the one thing they need to sell, FOOD). When the order was collected by my family member, i checked it before leaving and found a missing patty in one of the big burger meals. I walked back and was greeted with a 'i don't give a s* about my job' kind of attitude by some guy at the counter. I also got short changed by about 4 of them behind the counter (guys and girls) TRYING to gang up on me to request further payment when infact it was already paid for online (paid for an extra patty). They eventually saw sense because they knew that this customer knows numbers, has common sense and also runs his own businesses. Left about 15 mins later with the correct order but the entire experience of making out that I was stupid and had to lay more for something i had already paid for, just left a bad taste. I'll be going to the other branch (because at least they could speak English, understand what was being asked and actually provided a good and correct service). These guys and girls unfortunately have no idea of how to work a till, let alone cook good food. Will never return to the Southall branch again. What a shame, had potential being in a prime location. Clearly alot of other customers have also had a bad experience on other...