Great way to loose weight. Intrigued? Read on...
We visted Arena Louge at around 4.30pm on a Sunday. Upon entering there were circa 4 tables occupied and circa 20 vacant. Apart from the manager, there were 2 waitresses.
We waited at the bar to ask if seating is self service and took a seat. A few minutes later, the waitress leaves menus on our table without so much as a 'hello' or 'would you like to order '. I waited 5 minutes and approached the bar to order drinks. Our drinks sat on the bar for 5 minutes prior to my asking the waitress to bring them over.
You're getting a picture of what's unfolding here, but it gets tragically worse and you are advised to read on...
I call the same unprofessional waitress over to take our order for starters. Prior to giving my order, I politely told her that I find her service poor as she did not greet us, did not take our order for drinks and has not asked if we would like to order any food. She seemed pretty unhappy with the feeback. I continue to explain that I am being nice with the feedback and hope her service improves.
Starters arrive (see video clip). Salt and Pepper veg looks like leftovers on a plate, kebabs are very well cook and flavoured, the lamb was awful and chewy, feeback which I gave the manager.
It would appear that the waitress had passed on my feedback abour her lack of service to the manager who was now our waiter.
More staff have now arrived for the evening shift. One of these arrivals is given the task of waiting our table.
Mains were ordered and the naan was sent back as it was a tad undercooked and doughy. But apart from this, main was actually very good, especially the butter chicken.
Overall, the food was acceptable, service was absolutely shambolic, unprofessional and not suitable for a dinning experience. I was surprised to see the chewy lamb on my receipt as well as a 12.5% service charge! I asked for the latter to be taken off, paid, gave the manager my feedback and left.
It doesn't end here...
90 minutes or so later, the stomach cramps started and lasted well into the night and the next day During the course of the night, I'm almost certain to have lost weight (you get my drift).
Arena Lounge is a stark contrast to the last Indian restaurant I reviewed. Aweful dinning experience ending with an upset stomach.
Please read my other detailed reviews, particulary if you enjoy Indian food.
