Bakers Dozen Caribbean Roots & Bakery — Restaurant in London

Good customer service, inconsistent dishes but thankfully not too much salt - we would order again.

We have ordered the same dishes a few times and have had different results, which we do understand for various reasons.

The issue is we know the difference between cooked within the last 4 hours and cooked way before that, as Jamaicans we know that Jamaican dishes can be cooked day one and taste even better the next day, but sometimes depending on the cook meat can sometimes be overcooked, or the core ingredients improvised. Like tonight, the jerk lamb had more of a 'browning' taste than the taste of Jerk seasoning, whereas the last 2 times definitely had the kick of scotch bonnet and skellion etc.

The festival tonight was good, but not as good as last time (so fresh) but the time before that was so old and dry we almost didn't order it again.

The sticky chilli chicken was amazing but I may have got the name wrong because it was not on the menu tonight, so tonight I once again ordered the sweet chilli chicken wings - totally different to the last time I ordered sweet chilli wings, tonight's version was a bit old (cooked a while ago, maybe yesterday), but taste was good - tasted twice cooked if you know what I mean.

The mac cheese has come in different forms, from pasta with runny cheese sauce thrown on it to a more baked and "as expected" mac-cheese dish.

Like I said in the first sentence this take-away's saving grace is that they have never, in the time we have ordered, used too much salt, so that is VERY GOOD (other Caribbean restaurants use so much salt I need a number of glasses of water after to stop my tongue from hurting!) Except the callaloo - it is always laden with salt.

Overall we do recommend...

I am so happy I discovered this wonderful black owned (hopefully) and staffed shop after an IG post. However I went in today and saw a number of what seemed like Indian staff which would have been okay if the service I had received hadn’t gone downhill when compared to all the previous times I had entered the shop. To be honest the Indian male was wondered he moved fast and understood the assignment but the hijabi in green with glasses was very incompetent within her role and unfortunately she was my server she didn’t know what bulla was so I had to repeat myself a number of times until the guy came to her rescue but your working in a carribean shop surely you should know the culture and what is on the menu she then couldn’t figure out how to work the till to give me back my change and finally after a consistent helping hand from the Indian guy I got my change back. I thought after waiting a while for my change let me just add a cake onto my order so I asked the incompetent female server how much would be to add on a cake. She gave me my change and told me the customer that she didn’t know and to ask the Indian guy who was clearly busy because she was new and didn’t know the price. I was shocked and didn’t want to cause a seen so I left. My point writing this post isn’t to shame our nice clean shop but to alert management to hire the correct energy for the shop. I’m sure a youth or person from our community would have done a much better job, know the products and cared about customer service. Overall everything else is great and I will be returning hopefully without seeing the incompetent hijabi with glasses who brought down the wonderful experience I have had each and every time previously....

I'm very disappointed to have to write a negative review. I visited first thing in the morning and ordered a lot of things to takeaway and travelled very far as I was impressed by the reviews this bakery had garnered via social media. The customer service was very friendly, but the horror begins when I got home and realised I had been scammed. The patties I ordered for takeaway were all incorrect, I asked in clear English before I ordered if they had the oxtail or ackee and saltfish patties as these are the ones I wanted to try the most. I was told they had all patties except ackee and saltfish. I was quite excited and ordered a lot of things and the server even wrote down which patty was which on the paper bag. When I got home and started eating the patties the fillings didn't match with the descriptions for example I ordered oxtail patties and instead of an oxtail filling I got all beef and instead of a pumpkin and chickpea filling I was given a lentil and chickpea filling. I couldn't believe it and it hurts so bad because I don't even live in the local area to go regularly, the server was very nice to me but was a liar, and the patties that were sold to me were cheaper than the ones I thought I was getting. Please be more honest with customers in the future if you don't have the correct items for sale don't ever lie or deceive people its wrong and absolutely disgusting, not to mention this place is quite busy so you its not like you're not getting business just greedy! I don't think I would ever have the confidence to go back here in the future, you just don't know what you're getting when you...