I dislike having to write a negative review but I feel I must warn other customers.
I've been here before with family and the food was always exceptional although service a little ropey (lots of items not available, using lockdown as the excuse even now, abrupt about closing time etc). Today however took service to new lows.
I was offered a "lunchtime special" with tea for £9.50 - directed to it in the menu by the waiter, as an alternative to standard fish and chips for £12.50. Sounded like a good deal but when the dish came I was disappointed to see the size of it (pictured, after one bite from corner). The fish was not the standard portion, shorter and also thin, basically not a whole piece of cod, probably about 50% of the normal cod they give. After taking one bite, I knew I would not be satisfied and so found a staff (who turned out to be chef) to ask if I could have another piece of cod (which I was totally prepared to pay for). Instead this chef asked me, in accusatory way, didn't I think it was a good offer. I said, frankly, no I didn't. Then he launched into a tirade about my being rude and uncivilised. I was genuinely shocked and went back to finish my insubstantial meal.
At this point the waiter returned and as I was trying to explain to him what my disatisfaction was about - basically, I felt that the size of the portion should have been explained to me (not that it was up to me to check) and that I was prepared to pay for a bigger fish. Then the chef came into the seating area to interrupt us with an extremely loud voice and basically ordered me out of the restaurant (after I had paid).
After having my repeat requests for the manager's name refused, I did leave and felt very close to being manhandled by the chef, who became agressive and abusive (which I recorded). They were so unprofessional they starting making false allegations about my family when we visited before and refused to confirm the manager's name. They all closed ranks and said I was never welcome to return.
Of course, I don't ever wish to return after this experience but feel I must at least take it up with the manager and share my deeply unpleasant experience with...
Read moreIf you’re looking for the best fish and chips this side of Essex, look no further! This place is, without a doubt, a standout among all the fish and chip shops I’ve tried, and I’ve tried plenty. From the moment you walk in, you can tell they take pride in their food. The aroma hits you right away—fresh fish, crispy batter, and perfectly fried chips.First, let’s talk about the fish. It’s always fresh, never greasy, and the batter has that perfect crunch you dream of. They clearly use high-quality ingredients because the taste is phenomenal every time. The chips are equally as impressive—golden, fluffy on the inside, and crisp on the outside. They’re seasoned just right, and you can tell they care about the little details here. You won’t find soggy fries or overcooked fish, just perfection on a plate.I’ve visited multiple times, and the consistency is what keeps me coming back. The service is friendly and fast, and no matter how busy it gets, the quality never slips. I’m now making it a point to stop by every week because it’s become my go-to spot for comfort food. Whether you’re dining in or taking it home, it’s always a win.In short, this place is a gem. If you love traditional fish and chips, it doesn’t get any better than this. Trust me, you’ll be hooked after one visit....
Read moreWent for the first time this evening on first appearance it seems nice we are servered a can of drink being £2.65 which is a bit excessive anyway we order a cod and chips savaloy and chips and a kids meal the wait about 15-20 minutes which for a quiet Thursday seemed a bit long especially for a chip shop while waiting couldn't help but notice the cast amount of fruit flys atleast 10 hovering around us the food comes it looks nice on first look however the cod was dripping in oil however good quality I didn't taste but what I was told I then go to have a bite of my savoury cold not even Luke warm it was cold so I send it back wait another 5 or so minutes for a new one so I cut into my second savaloy stone cold for a second time at this point I am over it didn't want to try again for a third time even the chef agreed it wasn't hot it was an unfortunate first visit and we will not be returning my normal chip shop is hotter when I get it delivered to my house it was still £35-£40 with just a child's meal and an adult meal would...
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