Big Cheeks Thai — Restaurant in London

2 stars for service. 3 stars for food but can't rate 2.5 overall.

We were told we had to eat in the waiting area as we hadn't booked. Absolutely fine as it was full. This server was in bad mood and really couldn't care less which didn't start us off particularly well. Two minutes later another couple walked in and waited a few minutes for a table (which wasn't offered to us). This happened multiple times whilst we waited to be served. Odd but not a huge problem as the menu looked fantastic.

Ordered drinks and food. We were told we would have a 'long wait if we wanted everything together', so we settled with small plates and mains coming separately. Due to being sat in the waiting area we didn't have a designated server. It was really hard to ask why our small plates hadn't come out. After waiting 50 minutes our mains arrived, the server apologised about the small plates and cancelled them. She gave us prawn crackers to apologise but didn't bring any sauces etc.

The mains were good but by no means amazing. Really fresh but not flavour packed. No Thai condiments available on the tables.

When we got the bill our non-exsistant starters were included which was pretty frustrating. No real apologies made for the error. So not a great experience all in all. I do however think the kitchen probably do some excellent dishes. We just didn't get to try them. Unfortunately, there are so many restaurants in this area so I wouldn't expect to we'd...

Driven past so many times, always wanted to try and was not disappointed

Good: The food... It was fresh and HOT... We both had chicken satay for our starters and it was very authentic... Been to Thailand a few times and it was just as good as anything there.

I had the sizzling steak for my main (usually have Sweet & Sour but they don't do it here) and it was very nice. Steak was soft and easy to eat.

Not as Good: Whilst, all of the staff were very friendly, I did find the service slow at times.. After we had finished our mains, it took about 15 mins before someone came for us to order desserts.

It was empty - only 4 or 5 groups of people they had every sitting next to each other.. So whilst the rest of the place was empty, it felt like we were all on top of each other.

Point to note that the service charge is already included when you get the bill. It was close to £9.00 on top of the cost...

While the taste of the chicken Thai green curry I had recently was nice, I couldn't help but feel a bit disappointed by the small portion of chicken served. It left me wanting more, and it seemed a bit inadequate. Additionally, the overall portion size didn't match my expectations.

Another aspect that didn't sit well with me was the pricing. The value for the portion sizes felt a bit off, especially considering the cost of a glass of coke (can drink), which seemed quite steep at £4.

In summary, the food itself was tasty, but there's room for improvement in terms of portion sizes and pricing. I hope the restaurant considers these aspects to make the dining experience even better...