Brown Eagle Tottenham — Restaurant in London

My husband wanted to eat some Caribbean food and suggested this place as he had been in the past. We decided to stop by around 8pm since they close at 10pm.

Upon entering the restaurant there was a woman on her cell phone. She looked visibly upset. She saw us standing there in front of the counter, looked at us and continued on her phone call. When she got off the phone there was no greeting, no smile, nothing. To liven up the mood I said to her... "Wow, it seems like you're having a great day" thinking that she would smile and just start a conversation with us. Nope. My husband tried to pacify her by saying "We know...long day, right". Nothing from her. Instead, she extended her hand out as if to say "Hurry the hell up and order something". She didn't have to say those words but her mannerism and demeanour conveyed that as if we were bothering her. Unacceptable behavior in my book. I signaled to my husband for us to leave and we walked out.

Having owned a restaurant and worked in the hospitality sector, it is so vital to provide proper customer service to people who enter your shop. How a person is treated in an establishment can make or break a business. We all know that life happens, however if you work in the food industry you should learn to leave personal business outside of your business. I am not sure if she's the owner or works for the owner, but that behaviour cost the business money. A simple smile or greeting would have gone a long way. She messed that up and because of that, I shall never return to Brown Eagle in London EVER AGAIN. Shame on her.

As a peraon fromthe Caribbean it is sad to see Caribbean establishments with poor customer service skills. We need to do better...

I went today to buy quite a few different varieties of food ,I had to wait on the woman with no smile ,she was not welcoming at all.Her Name was Maxine . She made me wait quite a long time as if I wasn't even there . No coleslaw added to the already expensive food menu . I got no drink for the amount of money I paid £74 , It was a joke of a service,what type of slap dash service is this ,that woman would make most customers run away,she has an attitude a mile long ,she might also be prejudice as there are some people that only like people that are from there country ,I thought Bob Marley Sang one love . I asked four times for her to wrap up my food ,she heard me but didn't do it . My gravy was all over the bag . I hope Mr Boss man you read these messages from the good Customers that you are getting but at the same time you need to discipline some staff for there bad behaviour,as you will have hardly any customers left at this rate . The customer is always right . You don't even have an incentive scheme for customers that spend over a certain amount of money,you give them a drink or two or add coleslaw to It ,why charge for the Coleslaw when in some takeaways they add it into the meal for free . The meat you add to our food box is ridiculous, you get more rice & lack of meat The prices that you charge ,I am surprised people are still buying from you . Once bitten twice shy . I don't think I will bother myself to come back ,the woman was so unfriendly towards me . She needs help to straighten up her face .

Very Disappointed...

We just ordered around £50 worth of food as we celebrate a college opening day based in Angel yard.

We placed the order at 7.47pm and we NEVER RECEIVED the food (it’s 20:13pm now ). We rang the courier, stayed on the phone with him , he could only speak Spanish. We did have some one who spoke Spanish BUT TO NO AVAIL. He ended up saying he was going to leave the food outside some buildings near by. My daughter walked to where the food was on the map . SHOCK horror there was no food there . The courier had gone with the food ( which would have been stoned cold by the time we got it) We rang the shop WHO PASSED THE BUCK and said call Uber eats for a refund.

Funny thing is we had more people who had placed an order just after us and the BROWN EAGLE DECIDED TO CANCEL THE ORDER .

This is unacceptable This is disgusting behaviour as we paid £50 in good faith. We will not be placing any orders with these types of shops who don’t give a dam about their customers. My daughter paid and she doesn’t own much so SHE LOSES OUT. Cost of living and wanting to treat her family - SHE WAS ROBBED.

Uber driver We understand everyone needs to earn money but you also need to be able to communicate. I BLAME THE SHOP ITS YOUR FOOD ITS YOUR Reputation You should have honer the good faith from a customer WHO PAID UP FRONT.

Keep your food Hope the extra £50 helps you out of what ever mess your in as ROBBING YOUR CLIENTS IS NOT GOOD.

Don’t recommend anything as we didn’t...