Burger King — Restaurant in London

As a regular customer of Burger King and a frequent user of food delivery services, I must express my disappointment with the way the restaurant prioritizes in-store customers over delivery drivers. On numerous occasions, I have observed Uber and Deliveroo riders waiting endlessly for their orders while in-store customers are served promptly. This practice not only reflects poorly on the brand's commitment to timely service but also leaves a negative impression on delivery drivers who play a crucial role in expanding Burger King's customer base.

While I understand the importance of serving in-store customers efficiently, it is equally vital to treat delivery drivers with the same level of respect and urgency. These drivers are representatives of both Uber and Deliveroo, and their experiences at Burger King directly impact their willingness to promote the restaurant's services to potential customers. By consistently delaying their orders, Burger King risks losing valuable business opportunities and potential loyal customers among these drivers.

As customers, we expect consistency and fairness in service, whether dining in or ordering for delivery. Sadly, Burger King's failure to uphold this standard undermines the overall dining experience for both in-store customers and delivery recipients. The delayed orders not only lead to cold and subpar meals for those eagerly awaiting their deliveries but also hinder the drivers' ability to efficiently serve other customers.

Burger King should recognize the importance of maintaining a positive relationship with delivery drivers, who are potential customers themselves. By treating them with the same level of priority and respect as in-store customers, the restaurant has the opportunity to strengthen its reputation and expand its reach among delivery users.

In conclusion, while I have always enjoyed Burger King's food, the consistently late orders for Uber and Deliveroo drivers are a significant letdown. I sincerely hope that the restaurant takes customer feedback seriously and addresses this issue promptly. By valuing all customers equally, Burger King can regain the trust and loyalty of its delivery partners, as well as maintain its reputation as a brand that prioritizes exceptional...

Food is normally fine but today it failed in both food and service.

I placed an online order for delivery.

The order finally arrived 1:20 hr after placing the order and a phone call to the branch. Was told by the person on the phone, when i called them after an hour of waiting for the order, that there was a system problem and someone tried to call me. Well simple answer is No, i had no miss call, voice mail, email, text or any type of communication from them, not even an private number miss call during the wait for the order.

But he was also very reluctant to say what the system problem was, just it was a system problem, as he did not know himself what the problem was. (I still have not been told what it was)

They offered small discount over the phone. When the order finally arrived I wanted to pay less but then got told by the manger (supposedly) via phone, it was not acceptable. But even worse, that the small discount he had previous offered on phone will not be honoured and I must pay full amount now if I want my very late order.

So I paid the full amount for the order as had 4 kids under the age of 16, two of which are under 6 and 4 adult waiting, not happy by this point.

I also was told that the order was freshly made on the previous call. But when checking the food with their driver, it was lukewarm. I check a few different boxes, hoping it was just one box but every one i check was the same, about 4 boxes.

So I rejected order and off I went to MacDonald’s (it was the closest take away to me that everyone...

Vegan Royal and nuggets are great. But the restaurant needs to understand following company rules are very different to following the law of the land.

I used their app and the offers on them to order food which we enjoyed in the restaurant but as we finished my son called and asked for a takeaway.

As I tried to redeem another offer the manager of the store who was serving me said I can’t use any other offers on the app. She said that this was a rule from head office and that I had to wait 45 mins before ordering again. I had already been in the store for 45 mins (though I hadn’t realised until I left). I challenged the manager saying that I couldn’t see this in their terms and conditions. She did not disagree. She said she has to follow what head office dictates and that there are cameras watching her and she will get in trouble. I almost laughed. I further challenged her that she is breaking the law by advertising an offer and not adhering to the terms and conditions. She accepted this also but said it’s the companies fault, not hers. I challenged her again, ‘if my boss asked me to commit a crime, I wouldn’t do it, why would you?’ She had no response.

I ordered my sons meal at full price as I couldn’t be bothered to continue arguing with someone who obviously should not be managing a store, but here’s the review. Food good....