Cafe Florentine — Restaurant in London

Attended Cafe Florentine recently to grab some coffee and breakfast. It was an absolute awful experience.

So I came in and the place was quite busy, but seats available. I went to the counter where a staff member was busy moving papers around and did not acknowledge straight away. Fair enough, it looked busy. It took another 30 seconds or so before she did and I asked where the food menu was (as it isn’t where one would expect - the counter by the till). After I examined the menu and chose what I wanted to order I walked back to the counter where staff again did not acknowledge me and appeared irritated by my presence. One girl walked away.

Now, very frustrated by such poor levels of customer service, a male behind the counter turned around and just stared at me. I pointed out that this is not how you treat perspective customers and I walked out without making any purchase at all. Thankfully there are other fantastic cafes in Northfields where I was made to feel most welcome.

On reflection, they may operate table service only, however, this was neither explained to me nor any signs up to explain this to customers. Very poor. I won’t be recommending and naturally, I will not be going again. First and last time for me.

Having looked at some of your other reviews, I can see this isn’t the first time a customer has be made to feel unwelcome. Management really need to address this and...

The soon I entered the blonde waitress didn’t even asked me what i want, she sent me straightaway to have a seat! The brunette one, though interacted with me politely and asked me what i want! I ordered my coffee and the blonde one again sent me to have a seat, half facing her back! Rude and annoying attitude. I wasn’t sure what i wanted to order as wasn't clear what they offer, all in front without names or label prices, the blonde one without having a conversation or selling skills, sent me straightaway to look at the menu. I asked if the stuff in front are in the menu, as I couldn’t find it, so in the end i chose something i could see with my eyes, pointing with my finger, but no clear what was that, yet the brunette jumped again to explain me what it might be. Soon as i left to have a seat, the blonde was laughing hysterically the whole time as was funny. Noisy environment with their noise, their absurd, un-polite laughter. It was my first time visit, wanted to give it a try, but no, no more! It made feel uncomfortable. The boys, were all polite, serving everyone, while i could hear the blonde one laughing the whole time hysterically! Sorry for one star, didn’t made me to order anything else than a coffee and an old...

I had my first coffee from this place today and after received my receipt realised the price on the receipt wasn't matching with the board. however it was only 10p but thought it'll be nice to inform the lady who gave me the coffee in order to correct it on their system. politely said "I don't need the money but just to let you know you've charged me 10p more than what it says on the top board!" and oh my god! she first pointed to the guy who was served me and said why you telling me that? I didn't serve you! then she went to the till herself and throw out 10p to me and said take it No point to mention if you don't want it!!! That's crazy! who has hired you for customer service?? we also run a business and would thank to our customers if they point out to a mistake! people get the coffee to start a good day, so think about what vibes you sending to the customers. her horrible reaction ruined my day and made this coffee tastless to me!!! I'm actually writing this review and my coffee got cold...