Caffè Concerto Haymarket — Restaurant in London

I don't know really where to start, this was an appalling visit. My mum and I wanted to treat ourselves and were intrigued by the cakes and fancied some French toast for breakfast. We liked the look from outside and thought the price would be worth the treat. We went in and sat down and they took our order straight away, 2 french toast and 2 coffees. Once our order had been quickly taken we looked around and we were sat right next to the pastry case that looks filthy around the sides. There were 2 plates with pastries on the counter next to us, after 10 mins unaccompanied by staff we watched as 3 flies settled in and were walking around on both pastries. Additionally, The pastry case was left open and flies were going in and staying. At this point we were very apprehensive but thought with the time the pastries were sat there they must be being discarded. Our drinks arrived and I made a comment to the waitress that the pastry case should be closed and that I had seen multiple flies going in, it took 3 times of me explaining this for her to shut one side of the case and leave the other open. Then to top it all off our food arrived and there was a black hair sitting blatantly on my white plate. I stated there is a hair on this and they looked and took at away without saying anything. In this time the 2 fly ridden pastries were served to another table and we couldn't believe it. They brought back my french toast and at this point my mum and I were physically repulsed and did not want our food (we had already started our drinks) we explained everything again and how we are not comfortable eating here they offered a discount and we stated we didn't want the food anymore and would like to leave. They argued that this wasn't a normal standard for them. However, I definitely feel this is not the case, as when I said about the pastry case they did not understand what the problem was. Also, we passed 5 different cafe's under the same branch later that day, and all 5 had their pastry cases left open, this tells me it is common practice. We went to pay for our drinks and they said they were not going to charge us after our disappointing experience.

I hope this review can make you look at your standards and improve for future customers.

We left here and went to L'ETO where were instantly relieved as the cleanliness and customer service was amazing. I would highly recommend L'ETO instead if you are looking...

I went to this caffe yesterday with my family for my brother's birthday celebration. My aunt picked this place for desserts. At first I thought, it was a nice place. I like the fancy look of it. The coffee was great. The cakes were served in big portions however they were too sweet and dry. But the worst and most disappointing thing about this place was tge staff. I have experienced bad service from staff before but the one from Caffe Concerto Haymarket was the worst. All the staff look miserable. They don't smile at you at all. They are not pleasing and not welcoming. We felt that we are umwanted in that. We felt that coming there was an inconvinience to them. Particularly this lady who was at the bar, just right in front of the entrance. She's got a nose septum piercing. I called her attention to ask if they provide cake with candle. She was like 10-15 metres away from where we were seated. So I waved at her, she was like "Yes?" in a very very rude way. And she did not move at all. She wants me to come to her instead. She was like, "I am at the bar!" in a very very rude tone. So i thought maybe she is not allowed to leave the bar. So tried to come to her instead, but i was stuck coz i was sitting at the corner and people were seated around me. She rolled her eyes and came to me. She was like "Yes?! YES!?" as if she is rushing me to tell her what I need. I wanted to surprise my brother of the cake with candle so I spoke softly coz my brother was just sitting 1 seat away from me. And she was like "You want it now?? Now!!??" repeatedly. NO patience at all. I said yes. And she came back giving me just one tiny piece of candle. I was like, "where is the cake?" She said, "You have to order for that." in a very very RUDE tone. So i said, "can I have a look of the menu again, please?" She gave me the menu and walked away. Her attitude ruined the night. It was suppose to be a happy night for my brother and my family. Her attitude was completely disgusting. If any of the managers reading these reviews, if you have CCTVs in your shop, watch it on the 29th June 2018 around 20:40 too see for yourself the reaction, facial expressions, gestures and how rude your staff treats...

Dear Customer Service,

What has happened to the standard in Caffe Concerto?

I always include a trip to CC when we have visitors to our London home, it’s a sweet treat and always, previously, an exceptional experience.

This past weekend I had a visitor from Ireland and brought her to the Haymarket CC after dinner in China Town.

The service was excellent, the food outstanding but the visit to the restrooms left me wishing I hadn’t eaten there at all!

I use the disabled toilets due to a hidden disability, the waiter seemed embarrassed as he opened the door, explaining it was the staff room as well.

What it was, was extremely dirty.

I was horrified, if I’d had any physical disability it would not have been possible for me to use the restroom, there was, simply, no space.

Employees belongings, high chairs, assorted garbage and discarded items littered the floor, I was, frankly, disgusted.

The general restroom wasn’t much better, my daughter actually said she’d hold her bladder full until we got to a bar or club rather than using the ladies.

Sent to customer services on the 31st of January, and ignored. Posted on TripAdvisor on the 2nd of February, and ignored.

Is see how this goes, being disabled means your voice is ignored.

Dear CC,

What is going on?

On Saturday we then decided to give it another go, one bad experience shouldn’t keep you from good cake right?

Westfield Stratford outside of the mall we were seated then ignored.

We got up to leave and, only then!, the waitress came over to us. I explained I wasn’t staying as being seated and ignored, even as we waved, caught staffs eye, then continued to wait wasn’t acceptable.

We then went into the Westfield mall caffe. The chocolate gateau was dry to the point of crumbing. The senior staff member, reluctantly changed it only after she too had cut into it to confirm it was dry, she had said it was fresh that day but admitted I may have been given a slice from the previous cake!

So again, what is going on in Caffe Concerto? And when will it be safe to go to the disabled restrooms...