Hard Rock Cafe — Restaurant in London

We were four, when we got there we asked for one beer, one aperol, a pineapple lemonade, and a soda. Also, we asked for three appetizers, But the waiter, since the beginning, we felt like we were being rushed by the waiter asking us to order for the main food. We had not received the first drinks and appetizers yet, when he came back to the table to ask if we were ready to get the main food, we said not yet, some of us were still checking the menu, and he said since we were not ready to order he will take the menus from us. So he took them. Minutes later, he came to bring the drinks, few minutes later he brought the appetizer, but by that time we were almost done with the drinks, so we asked for another beer and aperol he brought them, but every time he walked by our table he kept asking if we will order the main food, when we barely got the appetizers and we tried to enjoy it as the same with our drinks. Finally, after the rush by this waiter my sons decided just to order the main food, and my husband asked for another beer, the number 3, by that time he only got two and also loaded tots appetizer. The waiter said "No", the only way he will get the other beer is if he asked for the main food first, no matter my husband already finished the appetizer, he refused to serve one more beer and he only had two drinks and ate the food. We traveled around the world and this is the first time we have had this type of experience and in a Hard Rock Cafe. Since the beginning we got to the restaurant we felt very rushed by the waiter, we ordered without the menus because he took it away from us when we were still checking the food. This situation shows a waiter when he just wanted to get rid of customers after they get the main food orded to add the service charges to our bill. Then try to take them out from the table to get the next ones and repeat the story. In conclusion very unsatisfied experience after we planned to go back and eat there from the day before.

Note* Not all waiters or waitresses are the same, we were there two days ago in the morning and evening (the same quantity of drinks [evening time] with no issues) the service and experience was fantastic with a different waiter and waitress since we were there for lunch and dinner. They were very friendly and professional. That is why we planned to go back because of the previous visit Hard Rock Cafe.

Message for DYLAN, We don't that to have 3 beers we have to get main food. Please learn more about customer service and be more professional.

We are coming from USA. Previous Hard Rock Cafe

Las Vegas, Nevada San Antonio,...

Have been to dozens of HRC's around the world over the past 20+ years. Was in London & saw there was a new location @ Piccadilly so we thought we'd try it. Facilities wise, the place was nice enough, but without the vibe of the original London location. Music was very loud (someone must have complained because they turned it down about 10 min before we left) & seemed to be on a hard rock playlist - multiple songs by Metallica, Black Sabbath, Pantera, Disturbed & others with a Bruno Mars & a country cover of ZZ-Top sandwiched in between (all bands I like, but not while trying to talk w my wife @ dinner). Service was slow despite not being crowded but they were friendly. Ordered the new "Messi" sandwiches (chicken & burger). When the food finally came out it was extremely disappointing. Sandwich & burger looked like a full sized or bigger sandwich than their regular burgers, but what we got was basically a "slider" - around half the size of their normal burger. My burger also looked nothing like the picture which had thick cut chorizo piled high w the veg, plump patties & cheese. What I got had 3 thin sliced piece of what looked like pepperoni, cheese was all melted away & absorbed into the meat (just a white "smear") & hardly any veg. Burger had almost no flavor, other than the sauce which was on the side. The chicken sandwich was slightly better, but the chicken was very dry & also had almost no flavor - tasted like a typical frozen chicken patty you'd get from the store. Waiter never came back to check on us - had to borrow a bottle of ketchup from a neighboring table when I gave up waiting. When the waiter finally returned & asked how everything was I told him. He apologized saying it was a common complaint with those, size wise, but that was about it. I have a major "pet-peeve" about receiving food that doesn't match the description/picture, but it's a common issue, especially at fast food places, so I'm used to it but the photos @ Hard Rock are particularly misleading. The photos make it seem like you are getting a full sized burger purposely scaling it up in front of background perspective scenery. The sandwiches I received could each fit in the palm of my hand. Very dishonest. Maybe if it actually tasted better I would not have minded. All in all, one of our worst experiences at a...

Hard Rock Cafe is one of my favourite places to eat and in general. I have been to the Piccadilly Circus Hard Rock Cafe many times and I have always been satisfied with the food and the experience. Hard Rock Cafe offers an unforgettable and unique experience. The atmosphere is amazing,it captures the busy Piccadilly Circus and London energy and has a cool vibe. There is loads of cool memorabilia to explore. The music wasn’t too loud today but the music that was played was amazing. I visited on a Tuesday afternoon during term time and it wasn’t that busy so there is no need to book if you intend to visit on a Tuesday afternoon during term time. The service was great,the food was served promptly and our server Gabs was great and friendly. The food was amazing too as always. They have a good variety of gluten free food on a separate gluten free menu. For my starter I went for the BBQ Chicken Wings. They were not cheap but I felt I got my value for money from the dish. The chicken is cooked so well and the sauce has a lovely smoky flavour. The celery was tasty and fresh and the blue cheese sauce helped out a lot with the flavour of the celery. For desserts I went for the Vanilla Ice Cream which was so delicious and a great portion size. The food also came with a flag too because of my gluten allergy which I always find reassuring. Btw,on the picture I have attached incase there is no flag on the chicken wings it arrived with a flag but I took it off when I took the picture! We were fortunate to sit by the David Bowie memorabilia which made the experience a bit more private and cosy. The amazing experience did not stop there,the Rock Shop was amazing too. They have a wide variety of products. There is currently a sale on that gives you 50% off selected t-shirts,hoodies and shorts. Also you can get 50% off notebooks too! Michelle in the Rock Shop was friendly too. The only slight criticism is that the Zip quality on the jacket/hoodie is very very poor. It is very near Piccadilly Circus tube station too and outside the statue of Eros. I would highly recommend Hard Rock Cafe in Piccadilly Circus. I would love to see more Hard Rock Cafe branches open in the U.K. such as in Lakeside shopping centre,Watford where the former Beech House restaurant was and on the...