Caffè Nero — Restaurant in London

Modern, clean, bright atmosphere and great location and size despite a small airport. Thank you so much to the lady who served us (sadly didn’t get her name) but she made sure we had no allergies, gave a choice of either medium or dark roast and wrote down our orders on the lid so we wouldn’t get it mixed up - sounds very simple but small gestures like this go a long way. Very friendly and fast service. Coffee...

Quality is in line with the rest of the chain. A good quality but limited range of food as the cooler area is small. Staff were very friendly and efficient, which is a pleasure when you're in a busy airport. The seating area is adjoined to the main waiting area but is a little more comfortable, worth the price of an americano if the waiting...

A medium cappuccino weighs heavier than the large cappuccino but they failed to understand that the larger drink should weigh more, so they insisted on making them again for them to weigh the same?? I gave up trying to explain about liquid volumes and weights. I’ll save my £20 next time to buy some unicorn tears or...