Chai's Garden Thai Restaurant — Restaurant in London

We have dined here for many years and have enjoyed the food as it's lovely, and the place is nice and unusual. However, we'd not been for a while and thought we'd have a spontaneous early Sunday dinner. We were so disappointed by the service which was really lacking tonight. Luckily, we'd ordered our first drinks with the food order with a young guy, as we were not offered another drink througout the entirety of the meal. I eventually had to grab another server's attention for table water as our one had disappeared, almost permanently until the bill request. He didn't take our starter plates away either, leaving another server to do it for him when she brought our food over. We where finally confused to receive a 23% service charge at the end. A stunning amount for only two people dining, and for doing hardly anything at all. I think they win the brazen prize for requesting a £9 tip on a £39 bill. We paid it, as we thought the food was lovely and did not want to cause a scene. But I'm not sure we would go back again after...

Edited today on 27th July 2023 - what a shame of this place to hire a rude staff especially in the restaurant. We have been waiting for us to serve as we are dine in here. The lady who came for take away even said that I am first and she can wait. This rude staff said that no worries I will take your order. I complained that we have been waiting and they are serving take away orders three people instead of serving us. I today left without ordering anything. You lost one of loyal customer for racist staff!

See my first review of this place below. What a shame of this place with rude staffs from Thai restaurant!

One of the best thai authentic foods in south london with very reasonable price. The place is lovely but it is sometimes very crowded though especially in summer. Hard to find the place in rooftop. If you can hold spices, seafood fire is the best dish to try.I love pad Thai, fried rice and papaya salad also. But don’t go when they are to close, the food can be a bit less of...

AVOID. Our experience here fell flat on all fronts unfortunately. FOOD: overall poor. Genuinely, the worst PAD THAI I've ever eaten. It was tasteless except for the lemon I squeezed on top. I added my partner's curry sauce on top just to have some flavour. Couldn't finish it. SERVICE: Friendly team, but just generally a bit messy. They took the used cutlery off our starter plates and back on the table so we re-use them for our main course. ATMOSPHERE: You would think a Thai restaurant would smell of lovely food, but all I could smell was wet dog. There were no dogs in the restaurant at the time. I can only suppose the smell was emanating from the open toilet door which was separated from the eating area with a wooden divider. Overall, it's safe to say that I will not be dining here...