Chicken Cottage — Restaurant in London

I recently ordered two chicken burger meals from Chicken Cottage Streatham Hill via Just Eat. They had a deal for £12, but after service fees, the total came to £15—meaning I effectively paid around £7.50 per meal. Given the price, I expected decent quality, but unfortunately, it didn’t quite live up to my expectations.

Burger – 3/10

The chicken burger was disappointing. The chicken itself had a chewy texture and lacked the crispiness you’d hope for in a good fried chicken burger. It didn’t have that premium, well-seasoned crunch you’d find in better fast-food chains. Instead, it tasted more like something from a lower-quality takeaway.

The sauce was lazily applied—just slapped on rather than evenly spread, which made some bites overly saucy while others were completely dry. The lettuce was practically non-existent, adding nothing to the burger’s overall freshness or texture.

Chips – 7/10

The chips were a pleasant surprise. They arrived piping hot, with a nice crunch on the outside and a fluffy interior. The only issue was the lack of salt, which would have enhanced the flavour significantly. But overall, they were much better than expected and easily the best part of the meal.

Drinks – 10/10

No complaints here—the drinks arrived ice-cold, which was great. It’s a small detail, but it makes a big difference when having a meal.

Delivery & Overall Experience – 5/10

I live about 15 minutes away from the restaurant, and the food arrived in good time and at the right temperature. However, the quality of the chicken burger really let the meal down. If they improved the chicken’s texture and crispiness, added a more generous portion of fresh lettuce, and spread the sauce properly, it would be a much better experience.

For £7.50 per meal, I expected more. The chips and drinks were solid, but the burger—arguably the main event—was underwhelming. Overall, I’d rate my experience a 5/10.

Would I...

I had an incredibly disappointing and upsetting experience at Chicken Cottage. During my visit, I encountered blatant homophobic behavior from the staff, which left me feeling shocked and deeply uncomfortable.

When I placed my order, the cashier made a derogatory comment about my appearance and my partner. Instead of treating us with the same respect given to other customers, they openly mocked us, using slurs and offensive language. It was appalling and completely unacceptable.

I tried to address the issue with the staff member, but they laughed it off and continued to make derogatory remarks. This behavior was not only unprofessional but also hurtful and discriminatory. It's 2024—no one should have to endure this kind of treatment, especially in a public place.

I will never return to this location again and will be informing others about this disgraceful experience. Chicken Cottage seriously needs to reevaluate their staff training and policies regarding discrimination. No one should have to face such hateful behavior, and it’s clear this establishment needs to take accountability for...

I wouldn’t even want to give this place 1 star. We ordered food via Deliveroo. We wanted to confirm how long the order would be so gave them a call.. first person we spoke to the line was so crackly and muffled we couldn’t hear what was being said. We called back and managed to get through to someone on a clearer line however the lack of customer service is the worst I have EVER experienced! When asking for an ETA we were met with sarcastic responses. After trying to get back through a few times we were put on hold and then unable to get through to the shop. Our order was constantly pushed back and we weren’t even sure It was going to turn up. When finally available we were able to call the delivery driver for an update as we could see he was meant to be outside but he was just as useless as the people at the shop. Food was cold when it arrived nearly 2 hours after we had ordered!! Shocking...