Costa Coffee — Restaurant in London

I have filed a formal complaint with Costa about the Barking branch. I normally try to give servers a chance as I used to work as a barista and know how difficult it is to serve so many people quickly. But it's become clear to me that the baristas at Costa simply don't care about the Costa brand and serving customers. They produce bad quality drinks because they have no respect for their jobs or the Costa brand.

What's shocking is that the worst barista at Costa Barking is actually the manager! She's either very foolish or very careless because when I was going to pay for my hot chocolate by card she put in £312 into the card reader! Rather than issue an apology she laughed about it and the other barista had the audacity to say "it's a good thing you checked before you tapped your card." No, it is your job as a staff member to know how to operate a card reader correctly and not over charge customers ridiculous amounts of money. I simply cannot trust the baristas here now to correctly charge me for items as they clearly lack the knowledge of how to use a card reader.

Things only got worse as the barista who was making my drink had mango pulp all over her hands. She didn't wash her hands and ended up smearing mango pulp all over the coffee cup. She also took a long time making my drink as she was more concerned gossiping with another customer in her first language rather than actually doing her job. I ended up with a disgusting mango flavoured white hot chocolate due to the poor hygiene of the barista who made my drink.

I urge all other customers to make a formal complaint on Costa's website because the more people who complain, the more likely Costa will do something about the incompetency of the people working here. Hopefully, Costa will replace these ungrateful lazy workers with people who actually want to work.

For now I will be going to Starbucks which is just opposite Costa. They have better baristas who actually know how to make drinks aren't there to just piss around and get paid like Costa's...

I am writing to formally escalate a serious complaint regarding a staff member at your costa in barking right infront of barking station, identified as the lady with red hair. Her repeated rudeness and unprofessional behavior towards me and other customers have become unacceptable, and I am prepared to take further action if this matter is not addressed immediately.

I frequently visit Costa to work, often spending long hours there while consistently purchasing food and drinks throughout the day. Despite this, this particular staff member has repeatedly confronted me about using the restroom, implying that I am not a paying customer. I fully understand that Costa requires a purchase for restroom use, which is why I always buy something. However, I do not see why I should be subjected to unnecessary scrutiny and rude treatment every time.

I am also pregnant, and while my pregnancy may not be immediately obvious, that does not give her the right to be rude or dismissive toward me. I use the restroom frequently, as is expected during pregnancy, and I often misplace my receipts in the process. That does not mean I am trying to take advantage of Costa’s facilities I am a loyal paying customer who follows the rules.

I have ignored this treatment for far too long, but I have had enough. I have also observed that she selectively chooses whom to be polite to, which further proves that this is not just a misunderstanding but a pattern of unfair behavior. This is my formal notice that if this issue is not taken seriously, I am prepared to escalate it further, including pursuing legal action for discrimination and harassment.

I expect a prompt response outlining the steps you will take to resolve this matter.

Ignore this and I’ll take it...

I have always said that the site may be good but without a doubt whoever gives a bad service is in charge of damaging it sometimes. Today I am going to buy a coffee since I wanted to have a drink to start the day, but I needed to go to the bathroom first. I can't get the code to open the bathroom door right (I tried it about 7 times). I turn to the lady who had served me since she is collecting things from the tables, and I tell her: can you help me with the door? since I can't open it. She answers me: it's just putting a code, it's very easy now I'm very busy. (He said it in a bad way as if to say don't bother me and in an incorrect tone) I've been in the restaurant industry for ten years and I know what it's like to be busy taking out 8 dishes at a time managing the grill, fryer, iron, stove, oven, all at once . that is being busy. She lacks good values ​​when speaking and helped, in addition to her partner, where there would not be more than one customer at the bar where orders are requested, does she go and say that she is busy? With an employee like that, I want later, she wouldn't count that lack of education. It should also be noted that I don't speak English very well and that's why I kept quiet, well the main reason is that I know how to treat people but it's good that they know this kind of thing so they can see what can be expected...